D
Dugie
Hi all,
A friend is having an unhappy computer Christmas experience.
She's running Win98 SE, and just tried to upgrade to Zone Alarm 5.5. During the upgrade process, a ZoneAlarm restart
window came up. Then WinPatrol cut in, saying, "A command is being added to the Win.ini file. Ok?"
Selecting View command gave "Null (something) with a filename ending with .RG something."
She closed the Winpatrol window, and the computer restarted, then got her regular restart Win 98 blue screen, and
the computer locked.
She tried her emergency reboot disk, did a dir of C:, which showed far fewer files/dirs than it should have. She
chose reinstall Win, with the option to keep original files (not a clean install). This hasn't worked. The computer
freezes on the blue screen.
Any ideas as to what happened, or advice for her?
Thanks!
- Dugie
A friend is having an unhappy computer Christmas experience.
She's running Win98 SE, and just tried to upgrade to Zone Alarm 5.5. During the upgrade process, a ZoneAlarm restart
window came up. Then WinPatrol cut in, saying, "A command is being added to the Win.ini file. Ok?"
Selecting View command gave "Null (something) with a filename ending with .RG something."
She closed the Winpatrol window, and the computer restarted, then got her regular restart Win 98 blue screen, and
the computer locked.
She tried her emergency reboot disk, did a dir of C:, which showed far fewer files/dirs than it should have. She
chose reinstall Win, with the option to keep original files (not a clean install). This hasn't worked. The computer
freezes on the blue screen.
Any ideas as to what happened, or advice for her?
Thanks!
- Dugie