Video Conferencing doesnt work right.

[TMK718]

Im wondering if anyone using video conferencing in
messenger (msn or windows) cant see the other person even
though they can see you. My brother has cable, I have
DSL. He can see me and hear me using messenger, but I
only see a black screen and hear nothing. Any help would
be appreciated.

 

[Jonathan Kay [MVP]]

Greetings,

Firstly, make sure you've gone through (recently) the Audio (and Video) Tuning Wizard in
Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning
Wizard, then go through the wizard to select and test your camera/audio devices.

Then, verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is
unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm,
Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All",
"Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and since you're using a router (I assume with UPnP support), you may
need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, you might try turning off the QoS Packet Scheduler. To do so, click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Uncheck the QoS Packet Scheduler, then reboot and try again..
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Allen Blanc]

I experienced the same problem and I traced the problem
back to a recent buggy Intel Ethernet driver update from
Windows Update. After unloading the new driver, everthing
worked as advertised again. The problem with that new
driver was that it would insert 802.1Q information in the
outgoing UDP packets, causing the gateway to drop these
packets. BTW, this would only happen with UDP packets from
Messenger. As a side note, I can't find anywhere were you
can report these types of bugs. Most probably this will
remain in XP for a while

Allen

-----Original Message-----
Greetings,

Firstly, make sure you've gone through (recently) the

Audio (and Video) Tuning Wizard in

Messenger. To do so, open the main Messenger window,

click the Tools menu, then Audio Tuning

Wizard, then go through the wizard to select and test your camera/audio devices.

Then, verify that the Windows XP Internet Connection

Firewall isn't on -- click Start, then

click the Control Panel. If you're in category view click

Network and Internet connections

then click Network Connections. Right click your

network/internet connection, then click

Properties. Click the Advanced Tab, and verify that the

Internet Connection Firewall is

unchecked. As well, if your contact is using some type of

third-party firewall (ZoneAlarm,

Norton Internet Security, etc.) have them make sure that

Messenger is set to "Permit All",

"Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and since you're using a router (I

assume with UPnP support), you may

need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections.

Right-click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then choose

'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, you might try turning off the QoS Packet

Scheduler. To do so, click Start, then

click the Control Panel. If you're in category view click

Network and Internet connections

then click Network Connections. Right click your

network/internet connection, then click

 

[Jonathan Kay [MVP]]

Hi Allen,

Been tracking that issue for awhile, a little while ago there was a similar problem with a
Logitech camera driver "update" on WindowsUpdate that wasn't compatible with Messenger
either.

Thanks for the feedback however =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Guest]

-----Original Message-----
Im wondering if anyone using video conferencing in
messenger (msn or windows) cant see the other person even
though they can see you. My brother has cable, I have
DSL. He can see me and hear me using messenger, but I
only see a black screen and hear nothing. Any help would
be appreciated.
.the problem is your brothers, something is wrong in his

setup,if he can see you your is working, have him reload
his camera CD

 

[Bob Furtaw]

I don't see 'each 'msmsgs' or 'msnmsgr' entry' in the list. Now what?

Bob