Using e-mail links on webpages

[Becky]

When I click on a "send e-mail" link on a webpage I get
message "cannot perform...because default mail client is
not properly installed". I get a blank IE page and IE
locks up and then opens multiple (60+) IE blank pages.
I'm using Outlook (Office XP) and it works properly when
sending and receiving e-mail on its own and Control
Panel - Mail appears to be properly setup, as well.

 

[Ramesh [MVP]]

Hi Becky,

Known issue, and a solution was also found. Try this first:

Open Registry Editor (regedit.exe) and navigate to:

[HKEY_CLASSES_ROOT\mailto]

Use the Export option and save the branch to a REG file. Post the contents of the REG file here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

When I click on a "send e-mail" link on a webpage I get
message "cannot perform...because default mail client is
not properly installed". I get a blank IE page and IE
locks up and then opens multiple (60+) IE blank pages.
I'm using Outlook (Office XP) and it works properly when
sending and receiving e-mail on its own and Control
Panel - Mail appears to be properly setup, as well.

 

[Guest]

Here are the contents of the REG file - Thanks
[HKEY_CLASSES_ROOT\mailto]
@="URL:MailTo Protocol"
"EditFlags"=hex:02,00,00,00
"URL Protocol"=""

-----Original Message-----
Hi Becky,

Known issue, and a solution was also found. Try this first:

Open Registry Editor (regedit.exe) and navigate to:

[HKEY_CLASSES_ROOT\mailto]

Use the Export option and save the branch to a REG file.

Post the contents of the REG file here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en- us/gp/gpref.asp

"Becky" <[email protected]> wrote in

message news:[email protected]...

 

[Ramesh [MVP]]

Missing [HKEY_CLASSES_ROOT\mailto\shell\open\command] sub-keys?

Choose a different mail client (say Outlook Express) from Internet Options, Programs tab. Click OK.
Repeat the procedure again and set Microsoft Outlook as the default.

Reference: To change the default e-mail program:
http://www.slipstick.com/config/defaultmailer.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Here are the contents of the REG file - Thanks
[HKEY_CLASSES_ROOT\mailto]
@="URL:MailTo Protocol"
"EditFlags"=hex:02,00,00,00
"URL Protocol"=""

-----Original Message-----
Hi Becky,

Known issue, and a solution was also found. Try this first:

Open Registry Editor (regedit.exe) and navigate to:

[HKEY_CLASSES_ROOT\mailto]

Use the Export option and save the branch to a REG file.

Post the contents of the REG file here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en- us/gp/gpref.asp

"Becky" <[email protected]> wrote in

message news:[email protected]...

 

[Guest]

Yes, sub keys are missing.

-----Original Message-----
Missing [HKEY_CLASSES_ROOT\mailto\shell\open\command] sub-keys?

Choose a different mail client (say Outlook Express)

from Internet Options, Programs tab. Click OK.

Repeat the procedure again and set Microsoft Outlook as the default.

Reference: To change the default e-mail program:
http://www.slipstick.com/config/defaultmailer.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en- us/gp/gpref.asp

Here are the contents of the REG file - Thanks
[HKEY_CLASSES_ROOT\mailto]
@="URL:MailTo Protocol"
"EditFlags"=hex:02,00,00,00
"URL Protocol"=""

-----Original Message-----
Hi Becky,

Known issue, and a solution was also found. Try this first:

Open Registry Editor (regedit.exe) and navigate to:

[HKEY_CLASSES_ROOT\mailto]

Use the Export option and save the branch to a REG

file.
Post the contents of the REG file here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en- us/gp/gpref.asp

"Becky" <[email protected]> wrote in

message news:[email protected]...

When I click on a "send e-mail" link on a webpage I get
message "cannot perform...because default mail client is
not properly installed". I get a blank IE page and IE
locks up and then opens multiple (60+) IE blank pages.
I'm using Outlook (Office XP) and it works properly when
sending and receiving e-mail on its own and Control
Panel - Mail appears to be properly setup, as well.
.

.