Update for Windows Media Player 9 KB911565

[Guest]

The Update for Windows Media Player 9 KB911565 downloads OK but hangs halfway
through its install on my system: Windows 2000 professional SP4 + later
updates. Has anyone had the same experience and managed to work the problem
out? TiA reg.

 

[Pen]

The Update for Windows Media Player 9 KB911565 downloads OK but hangs halfway
through its install on my system: Windows 2000 professional SP4 + later
updates. Has anyone had the same experience and managed to work the problem
out? TiA reg.

I've got the same problem. I have a still open inquiry at support.
No answers yet. Incidentally downloading the updates and attempting to
install them locally doesn't work either. This also applies to 911564.

 

[Guest]

Have just managed to fix this problem by first disabling SynTPEnh.exe and
SynTPLpr.exe in the task manager before installing the update. My machine is
a dell inspiron portable and it there appears to be a conflict with the
Synaptics Touchpad drivers for Win2k. Yop la boum!

 

[Pen]

Have just managed to fix this problem by first disabling SynTPEnh.exe and
SynTPLpr.exe in the task manager before installing the update. My machine
is
a dell inspiron portable and it there appears to be a conflict with the
Synaptics Touchpad drivers for Win2k. Yop la boum!

Mine solved by installing both updates in safe mode.

 

[Terry]

Have just managed to fix this problem by first disabling SynTPEnh.exe
and SynTPLpr.exe in the task manager before installing the update. My
machine is a dell inspiron portable and it there appears to be a
conflict with the Synaptics Touchpad drivers for Win2k. Yop la boum!

We had the same problem here on a HP Pavilion N3250; KB911564 would
only install about one third of the way, then hang forever. We had to
force quit the update process.

I followed the advice given to disable the Synaptics Touchpad drivers,
and the KB911564 update was run. It worked flawlessly. BTW, I've had
other problems with the Synaptics drivers. They can cause problems
installing iTunes for Windows.

Thanks for the help. Perhaps you should notify Microsoft of this
problem. I'm sure it is repeatable.

 

[Guest]

I was having a problem with KB911564 hanging when using Windows Update or
downloading the exe. I discovered that I had to stop the OpenSSH service in
order for the update to run. Problem solved. Hope this helps someone.......

 

[cashjgps]

You are a life saver! I have an HP Omnibook XE3 with those %$#@
Synaptic drivers. I disabled them and the updates worked like a charm.
Why doesn't Synaptic fix this problem?

 

[Terry]

I don't think Synaptic cares. There's no way to make money by fixing
the old drivers, so we are left "slowly twisting...," to borrow a
phrase.

The drivers work well in regard to the touchpad, but are the first of
my "usual suspects" when things start acting strangly on the old HP.

 

[Ben Cottrell]

Mine solved by installing both updates in safe mode.

Excellent idea - thanks, that just solved this issue for me. However,
i'm still concerned. The fact that there are 3 updates which require
safe mode to be installed suggests something is amiss with my windows
(especially since my other Win2k Box had absolutely no problems at all).

I do not use any of the Dell or HP drivers mentioned in this thread -
The computer was built from seperate components, and this box has been
getting trouble installing other things too. (I am 99.9% certain that I
am virus-free - as Trend Housekeeper reports no problems), although I
see multiple copies of some .exe files in task manager (including
svchost.exe and my firewall) - and am told "Access Denied" whenever I
try to choose 'end task' for the additional copies.

Any Ideas?


Ben

 

[Pen]

Excellent idea - thanks, that just solved this issue for me. However,
i'm still concerned. The fact that there are 3 updates which require safe
mode to be installed suggests something is amiss with my windows
(especially since my other Win2k Box had absolutely no problems at all).

I do not use any of the Dell or HP drivers mentioned in this thread - The
computer was built from seperate components, and this box has been getting
trouble installing other things too. (I am 99.9% certain that I am
virus-free - as Trend Housekeeper reports no problems), although I see
multiple copies of some .exe files in task manager (including svchost.exe
and my firewall) - and am told "Access Denied" whenever I try to choose
'end task' for the additional copies.

Any Ideas?


Ben

I don't, as MS suggested Safe Mode and I tried shutting down several drivers
without success. The multiple exe's are most likely OK. My box has 7
instances of svchost running right now.