Unable to remove item from Outbox

[Jeffrey Gerber]

I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.

 

[Roady [MVP]]

Place Outlook Offline by File-> Work Offline and restart Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

 

[Jeffrey Gerber]

Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?

-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----

I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.

.

 

[Russ Valentine [MVP-Outlook]]

Read what Roady's site suggested again.
It will work.
Just create a temporary profile including this PST file and no transports.
Then you can delete the item from your Outbox.
--
Russ Valentine
[MVP-Outlook]

Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?

-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----

I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.

.

 

[Guest]

I have tried several times and have followed all the
suggestions posted on the web site. The fact remains that
the "Delete" item on the stuck outbox messages does
nothing. No errors, it just doesn't do anything.

However, maybe I'm not seeing what you're talking about. I
see nothing about creating a temporary profile -- just
creating a new PST within my existing profile and making
the new one the primary one to RECEIVE.

-----Original Message-----
Read what Roady's site suggested again.
It will work.
Just create a temporary profile including this PST file and no transports.
Then you can delete the item from your Outbox.
--
Russ Valentine
[MVP-Outlook]

Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?

-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----
I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.


.

.

 

[Russ Valentine [MVP-Outlook]]

Try it. It works.
--
Russ Valentine
[MVP-Outlook]

I have tried several times and have followed all the
suggestions posted on the web site. The fact remains that
the "Delete" item on the stuck outbox messages does
nothing. No errors, it just doesn't do anything.

However, maybe I'm not seeing what you're talking about. I
see nothing about creating a temporary profile -- just
creating a new PST within my existing profile and making
the new one the primary one to RECEIVE.

-----Original Message-----
Read what Roady's site suggested again.
It will work.
Just create a temporary profile including this PST file and no transports.
Then you can delete the item from your Outbox.
--
Russ Valentine
[MVP-Outlook]

Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?
-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart
Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----
I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.


.

.

 

[Jeffrey Gerber]

Sorry, I have tried it. Exactly as shown. And it does NOT
work for me. Really, honestly, and truely. I created a
new PST. I made it my default for incoming messages. I
restarted Outlook. I go to the stuck outbox message. I
right click. I select "Delete." Nothing happens. I right
click on the Outbox folder. "Delete Folder" is greyed out.

How is what I did any different than what's on the
referenced web page?

Thanks for your help, but it appears that the web page I'm
seeing and what you think it says (e.g., it does NOT talk
about creating a new profile) are not the same.

-----Original Message-----
Try it. It works.
--
Russ Valentine
[MVP-Outlook]

I have tried several times and have followed all the
suggestions posted on the web site. The fact remains that
the "Delete" item on the stuck outbox messages does
nothing. No errors, it just doesn't do anything.

However, maybe I'm not seeing what you're talking about. I
see nothing about creating a temporary profile -- just
creating a new PST within my existing profile and making
the new one the primary one to RECEIVE.

-----Original Message-----
Read what Roady's site suggested again.
It will work.
Just create a temporary profile including this PST file and no transports.
Then you can delete the item from your Outbox.
--
Russ Valentine
[MVP-Outlook]
Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?
-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart
Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----
I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.


.



.

.

 

[Russ Valentine [MVP-Outlook]]

I'm not talking about that Web page. I'm talking about the numerous KB
articles that exist on this topic, some of which are referenced on that web
page.
What I am telling you to try is to create a new profile (not a new PST).
Place THIS PST in that profile, but no transports. You will then be able to
delete the stuck message.
--
Russ Valentine
[MVP-Outlook]

Sorry, I have tried it. Exactly as shown. And it does NOT
work for me. Really, honestly, and truely. I created a
new PST. I made it my default for incoming messages. I
restarted Outlook. I go to the stuck outbox message. I
right click. I select "Delete." Nothing happens. I right
click on the Outbox folder. "Delete Folder" is greyed out.

How is what I did any different than what's on the
referenced web page?

Thanks for your help, but it appears that the web page I'm
seeing and what you think it says (e.g., it does NOT talk
about creating a new profile) are not the same.

-----Original Message-----
Try it. It works.
--
Russ Valentine
[MVP-Outlook]

I have tried several times and have followed all the
suggestions posted on the web site. The fact remains that
the "Delete" item on the stuck outbox messages does
nothing. No errors, it just doesn't do anything.

However, maybe I'm not seeing what you're talking about. I
see nothing about creating a temporary profile -- just
creating a new PST within my existing profile and making
the new one the primary one to RECEIVE.

-----Original Message-----
Read what Roady's site suggested again.
It will work.
Just create a temporary profile including this PST file
and no transports.
Then you can delete the item from your Outbox.
--
Russ Valentine
[MVP-Outlook]
Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?
-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart
Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----
I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in
progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.


.



.

.

 

[Russ Valentine [MVP-Outlook]]

Here's the most comprehensive list of ways to fix your problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;195922&Product=out

--
Russ Valentine
[MVP-Outlook]

Sorry, I have tried it. Exactly as shown. And it does NOT
work for me. Really, honestly, and truely. I created a
new PST. I made it my default for incoming messages. I
restarted Outlook. I go to the stuck outbox message. I
right click. I select "Delete." Nothing happens. I right
click on the Outbox folder. "Delete Folder" is greyed out.

How is what I did any different than what's on the
referenced web page?

Thanks for your help, but it appears that the web page I'm
seeing and what you think it says (e.g., it does NOT talk
about creating a new profile) are not the same.

-----Original Message-----
Try it. It works.
--
Russ Valentine
[MVP-Outlook]

I have tried several times and have followed all the
suggestions posted on the web site. The fact remains that
the "Delete" item on the stuck outbox messages does
nothing. No errors, it just doesn't do anything.

However, maybe I'm not seeing what you're talking about. I
see nothing about creating a temporary profile -- just
creating a new PST within my existing profile and making
the new one the primary one to RECEIVE.

-----Original Message-----
Read what Roady's site suggested again.
It will work.
Just create a temporary profile including this PST file
and no transports.
Then you can delete the item from your Outbox.
--
Russ Valentine
[MVP-Outlook]
Neither suggestion worked. If I try to delete the outbox
message, nothing happens. And I cannot delete the Outbox
folder (the "Delete Outbox" item is greyed out on the
right-click menu). I'd really prefer not to have to
recreate my folders, copy old messages over... So, is
there any way to let Outlook allow me to delete the Outbox
folder?
-----Original Message-----
Place Outlook Offline by File-> Work Offline and restart
Outlook and see if
you can delete it now.
If not see;
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----
I attempted to send a message with a large attachment. As
the size of the message was too large, the send was
rejected. I now have the message in my outbox, unable to
be sent.

If I try to delete it, open it, or otherwise do anything
with it, I'm told that, because the send is in
progress, I
cannot access the message.

I, therefore, seem to have no way of removing this item
from my outbox. Any ideas?

I'm using Outlook 2003.


.



.

.

 

[anonkate]

solved it in 2 clicks

I had an 8MB message stuck in m Outbox for days.

Go to Send/Received status at the bottom right of the Outlook 2007 screen.

Click on Cancel sending.

And message instantly disappears from Outbox!

 

[AlaskanPrincess]

Roady - nailed it!

Thank you!
I know this was originally an older post but still very much valid question - and solution.
The option to simply put Outlook in offline mode, delete message, then go back online worked. Quick. Easy. I spent more time searching for solution than employing the solution took.' A good thing, of course.
This isn't the first time I've expererienced a glitch and found solution thru PC Review Forum. I really appreciate the existence of this site, and the time and efforts of contributors.
The last response, though, was off the mark. The question related to Outlook 2003 (not 2007) and 2003 doesn't have option you suggested. (For what it's worth, effort at 'cancelling' send and receive, in 2003, had no impact on this problem: The problem message stayed hung up in the outbox.)