System is never shuting down, always restarting

[Marc]

Hi,
i face a problem since some weeks. I cannot succeed to
turn off the computer. What ever the option i choose
(shut down or restart) the system just restart.
Do you know what to do ?

thanks in advance

 

[Rick \Nutcase\ Rogers]

Hi Marc,

See if the troubleshooters from MVP Jim Eshelman help:
http://aumha.org/a/shtdwnxp.htm

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone

 

[larrymaietta]

Or you could just manually flip the switch on the back of the computer )

 

[Kelly]

Hi Marc,

Disable everything that reads 'Wake up' in the BIOS settings. Also, I have
seen this behavior if you have a CD/DVD in the drive during a shutdown.

You May Not Be Able to Shut Down Your Windows XP Computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320008

Win XP Restarts Unexpectedly or Restarts When You Shut Down
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299

Windows XP Restarts When You Try to Shut Down Your Computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806


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