SysRestr fails even as Admin-SafeMode - concurrent Office-Open fre

[Guest]

My President's workstation, and now his assistant's machine (wouldn't you
know it?) are exhibiting the same behaviors. I began working on certain
Office disfunctions there and finally attempted System Restore (when un-and
reinstalling Office fixed nothing). System Restore failed on both machines
("No changes were made to your computer") for several Restore Points, and
that now has me most concerned. I even tried running System Restore as the
Admin in Safe Mode. It took a lot longer for Sys Restore to run, but I got
the same result, anyway.

I'm running the SysRestore diagnostic program (srdiag.exe) now, though I
don't expect to understand the results. Advice about that will be welcome.

As for the original Office glitches - which may somehow be related, for all
I know - they include the following:

*An Open dialog box from ANY Office application locks up when I either click
the folder dropdown or 2click a folder in the window.

*The Address dropdown in Internet Explorer locks up also.

*These lockups generate the "(Not Responding)" message in the title bar and
the Unresponsive Application dialog.

*Files can still be opened in Office applications through Windows Explorer.
They can also be Saved and Saved As.

*Word (and only Word, so far) opens after every boot with a message that
normal.dot has been changed - "Do you want to open it?" Even after clicking
No, every new Word document comes with four macros I can't identify. They are
all uneditable, unviewable ("Project locked"), and undeletable. Their names
are:

AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG

We're on Server 2003 with XP Professional on every station. So far, only two
stations are so affected. They <i>may</i> have both opened the same e-mail
attachment just prior to all these problems, but can't be sure. Repairing &
reinstalling Office did nothing. Current Symantec Corporate Edition and
SpyBot find nothing.

PLEEASE help this hapless amateur. Like I said, it's my President's machine,
and I want to keep his undeserved high opinion of me!

 

[Carey Frisch [MVP]]

Perhaps the following will explain & resolve your issue:

Welcome to the Microsoft Security Response Center Blog!
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

Problems in Windows Explorer or the Windows shell
after you install Security Update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix (MS06-015)"
to download a registry fix.
[Direct Patch Download: http://www.kellys-korner-xp.com/regs_edits/hp.vbs]


Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/


--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| My President's workstation, and now his assistant's machine (wouldn't you
| know it?) are exhibiting the same behaviors. I began working on certain
| Office disfunctions there and finally attempted System Restore (when un-and
| reinstalling Office fixed nothing). System Restore failed on both machines
| ("No changes were made to your computer") for several Restore Points, and
| that now has me most concerned. I even tried running System Restore as the
| Admin in Safe Mode. It took a lot longer for Sys Restore to run, but I got
| the same result, anyway.
|
| I'm running the SysRestore diagnostic program (srdiag.exe) now, though I
| don't expect to understand the results. Advice about that will be welcome.
|
| As for the original Office glitches - which may somehow be related, for all
| I know - they include the following:
|
| *An Open dialog box from ANY Office application locks up when I either click
| the folder dropdown or 2click a folder in the window.
|
| *The Address dropdown in Internet Explorer locks up also.
|
| *These lockups generate the "(Not Responding)" message in the title bar and
| the Unresponsive Application dialog.
|
| *Files can still be opened in Office applications through Windows Explorer.
| They can also be Saved and Saved As.
|
| *Word (and only Word, so far) opens after every boot with a message that
| normal.dot has been changed - "Do you want to open it?" Even after clicking
| No, every new Word document comes with four macros I can't identify. They are
| all uneditable, unviewable ("Project locked"), and undeletable. Their names
| are:
|
| AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG
|
| We're on Server 2003 with XP Professional on every station. So far, only two
| stations are so affected. They <i>may</i> have both opened the same e-mail
| attachment just prior to all these problems, but can't be sure. Repairing &
| reinstalling Office did nothing. Current Symantec Corporate Edition and
| SpyBot find nothing.
|
| PLEEASE help this hapless amateur. Like I said, it's my President's machine,
| and I want to keep his undeserved high opinion of me!
|
| --
| IT is too important to leave to the professionals!

 

[Guest]

Let's see now . . .

I installed the latest hp Image Zone (which is v 1.5, by the way, not v 5 as
one of your recommended documents suggest.), did the regedit, and shut down
the offending Verclsid.exe. The affected machines DO both have local hp
printers with card slots, so I was hopeful, but no dice. I'm still getting
the same behaviors.

Neither machine has an NVIDIA graphics card.

I'm going to try uninstalling the security update 908531, if only to confirm
it is the problem. I know enough to then check for a lingering copy of
Verclsid.exe and delete it. Should I be looking for anything else to make
this a valid confirmation of the source of my problem?

Or is there something else I can try?

By the way, your link http://www.kellys-korner-xp.com/xp_tweaks.htm doesn't
work for some reason.

Many thanks for whatever help you can offer.

shieldvulf

Perhaps the following will explain & resolve your issue:

Welcome to the Microsoft Security Response Center Blog!
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

Problems in Windows Explorer or the Windows shell
after you install Security Update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix (MS06-015)"
to download a registry fix.
[Direct Patch Download: http://www.kellys-korner-xp.com/regs_edits/hp.vbs]


Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/


--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| My President's workstation, and now his assistant's machine (wouldn't you
| know it?) are exhibiting the same behaviors. I began working on certain
| Office disfunctions there and finally attempted System Restore (when un-and
| reinstalling Office fixed nothing). System Restore failed on both machines
| ("No changes were made to your computer") for several Restore Points, and
| that now has me most concerned. I even tried running System Restore as the
| Admin in Safe Mode. It took a lot longer for Sys Restore to run, but I got
| the same result, anyway.
|
| I'm running the SysRestore diagnostic program (srdiag.exe) now, though I
| don't expect to understand the results. Advice about that will be welcome.
|
| As for the original Office glitches - which may somehow be related, for all
| I know - they include the following:
|
| *An Open dialog box from ANY Office application locks up when I either click
| the folder dropdown or 2click a folder in the window.
|
| *The Address dropdown in Internet Explorer locks up also.
|
| *These lockups generate the "(Not Responding)" message in the title bar and
| the Unresponsive Application dialog.
|
| *Files can still be opened in Office applications through Windows Explorer.
| They can also be Saved and Saved As.
|
| *Word (and only Word, so far) opens after every boot with a message that
| normal.dot has been changed - "Do you want to open it?" Even after clicking
| No, every new Word document comes with four macros I can't identify. They are
| all uneditable, unviewable ("Project locked"), and undeletable. Their names
| are:
|
| AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG
|
| We're on Server 2003 with XP Professional on every station. So far, only two
| stations are so affected. They <i>may</i> have both opened the same e-mail
| attachment just prior to all these problems, but can't be sure. Repairing &
| reinstalling Office did nothing. Current Symantec Corporate Edition and
| SpyBot find nothing.
|
| PLEEASE help this hapless amateur. Like I said, it's my President's machine,
| and I want to keep his undeserved high opinion of me!
|
| --
| IT is too important to leave to the professionals!

 

[Guest]

haHAH!

Not only did uninstalling the offending security update work, but simply
uninstalling HP Photo and Imaging Software fixed one of my machines. I am
content witth this solution!

My thanks to Carey for putting me on the scent!

shieldvulf
--
IT is too important to leave to the professionals!

Let's see now . . .

I installed the latest hp Image Zone (which is v 1.5, by the way, not v 5 as
one of your recommended documents suggest.), did the regedit, and shut down
the offending Verclsid.exe. The affected machines DO both have local hp
printers with card slots, so I was hopeful, but no dice. I'm still getting
the same behaviors.

Neither machine has an NVIDIA graphics card.

I'm going to try uninstalling the security update 908531, if only to confirm
it is the problem. I know enough to then check for a lingering copy of
Verclsid.exe and delete it. Should I be looking for anything else to make
this a valid confirmation of the source of my problem?

Or is there something else I can try?

By the way, your link http://www.kellys-korner-xp.com/xp_tweaks.htm doesn't
work for some reason.

Many thanks for whatever help you can offer.

shieldvulf

Perhaps the following will explain & resolve your issue:

Welcome to the Microsoft Security Response Center Blog!
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

Problems in Windows Explorer or the Windows shell
after you install Security Update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix (MS06-015)"
to download a registry fix.
[Direct Patch Download: http://www.kellys-korner-xp.com/regs_edits/hp.vbs]


Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/


--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| My President's workstation, and now his assistant's machine (wouldn't you
| know it?) are exhibiting the same behaviors. I began working on certain
| Office disfunctions there and finally attempted System Restore (when un-and
| reinstalling Office fixed nothing). System Restore failed on both machines
| ("No changes were made to your computer") for several Restore Points, and
| that now has me most concerned. I even tried running System Restore as the
| Admin in Safe Mode. It took a lot longer for Sys Restore to run, but I got
| the same result, anyway.
|
| I'm running the SysRestore diagnostic program (srdiag.exe) now, though I
| don't expect to understand the results. Advice about that will be welcome.
|
| As for the original Office glitches - which may somehow be related, for all
| I know - they include the following:
|
| *An Open dialog box from ANY Office application locks up when I either click
| the folder dropdown or 2click a folder in the window.
|
| *The Address dropdown in Internet Explorer locks up also.
|
| *These lockups generate the "(Not Responding)" message in the title bar and
| the Unresponsive Application dialog.
|
| *Files can still be opened in Office applications through Windows Explorer.
| They can also be Saved and Saved As.
|
| *Word (and only Word, so far) opens after every boot with a message that
| normal.dot has been changed - "Do you want to open it?" Even after clicking
| No, every new Word document comes with four macros I can't identify. They are
| all uneditable, unviewable ("Project locked"), and undeletable. Their names
| are:
|
| AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG
|
| We're on Server 2003 with XP Professional on every station. So far, only two
| stations are so affected. They <i>may</i> have both opened the same e-mail
| attachment just prior to all these problems, but can't be sure. Repairing &
| reinstalling Office did nothing. Current Symantec Corporate Edition and
| SpyBot find nothing.
|
| PLEEASE help this hapless amateur. Like I said, it's my President's machine,
| and I want to keep his undeserved high opinion of me!
|
| --
| IT is too important to leave to the professionals!

 

[Bert Kinney]

Hi,

Does System Restore function correctly now?

How to test System Restore:
http://bertk.mvps.org/html/tips.html#HowToTest

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

haHAH!

Not only did uninstalling the offending security update work, but
simply uninstalling HP Photo and Imaging Software fixed one of my
machines. I am content witth this solution!

My thanks to Carey for putting me on the scent!

shieldvulf

Let's see now . . .

I installed the latest hp Image Zone (which is v 1.5, by the way,
not v 5 as one of your recommended documents suggest.), did the
regedit, and shut down the offending Verclsid.exe. The affected
machines DO both have local hp printers with card slots, so I was
hopeful, but no dice. I'm still getting the same behaviors.

Neither machine has an NVIDIA graphics card.

I'm going to try uninstalling the security update 908531, if only to
confirm it is the problem. I know enough to then check for a
lingering copy of Verclsid.exe and delete it. Should I be looking
for anything else to make this a valid confirmation of the source of
my problem?

Or is there something else I can try?

By the way, your link http://www.kellys-korner-xp.com/xp_tweaks.htm
doesn't work for some reason.

Many thanks for whatever help you can offer.

shieldvulf

Perhaps the following will explain & resolve your issue:

Welcome to the Microsoft Security Response Center Blog!
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

Problems in Windows Explorer or the Windows shell
after you install Security Update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm
and scroll down to Item No. 383 "Hewlett-Packard's Share-to-Web
software - Fix (MS06-015)" to download a registry fix.
[Direct Patch Download:
http://www.kellys-korner-xp.com/regs_edits/hp.vbs]


Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/


--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

My President's workstation, and now his assistant's machine
(wouldn't you know it?) are exhibiting the same behaviors. I began
working on certain Office disfunctions there and finally attempted
System Restore (when un-and reinstalling Office fixed nothing).
System Restore failed on both machines ("No changes were made to
your computer") for several Restore Points, and that now has me
most concerned. I even tried running System Restore as the Admin
in Safe Mode. It took a lot longer for Sys Restore to run, but I
got the same result, anyway.

I'm running the SysRestore diagnostic program (srdiag.exe) now,
though I don't expect to understand the results. Advice about that
will be welcome.

As for the original Office glitches - which may somehow be
related, for all I know - they include the following:

*An Open dialog box from ANY Office application locks up when I
either click the folder dropdown or 2click a folder in the window.

*The Address dropdown in Internet Explorer locks up also.

*These lockups generate the "(Not Responding)" message in the
title bar and the Unresponsive Application dialog.

*Files can still be opened in Office applications through Windows
Explorer. They can also be Saved and Saved As.

*Word (and only Word, so far) opens after every boot with a
message that normal.dot has been changed - "Do you want to open
it?" Even after clicking No, every new Word document comes with
four macros I can't identify. They are all uneditable, unviewable
("Project locked"), and undeletable. Their names are:

AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG

We're on Server 2003 with XP Professional on every station. So
far, only two stations are so affected. They <i>may</i> have both
opened the same e-mail attachment just prior to all these
problems, but can't be sure. Repairing & reinstalling Office did
nothing. Current Symantec Corporate Edition and SpyBot find
nothing.

PLEEASE help this hapless amateur. Like I said, it's my
President's machine, and I want to keep his undeserved high
opinion of me!