Solution: Help and Support Center and Microsoft System Information don' t run

[Satoshi]

If You have installed IconPackager, uninstall it. On my Computer,
Windows XP Home Edition SP2, Iconpackager blocked Help And Support
Center and Microsoft System Information. If I clicked MSI or
H&S Center the cursor changed to an hourglass, stayed like that for a
second or two, and then changed back to a cursor. Nothing appeared on the
screen. Uninstall IconPackager, if You have it on Your Computer, and solve
this problem.

Bye

 

[Malke]

If You have installed IconPackager, uninstall it. On my Computer,
Windows XP Home Edition SP2, Iconpackager blocked Help And Support
Center and Microsoft System Information. If I clicked MSI or
H&S Center the cursor changed to an hourglass, stayed like that for a
second or two, and then changed back to a cursor. Nothing appeared on
the screen. Uninstall IconPackager, if You have it on Your Computer,
and solve this problem.

Bye

It is nice that you want to share the solution to a problem you had, but
there is always a problem with sweeping statements like that. The
actuality is that there was something specific to *your* computer that
uninstalling IconPackager fixed. For instance, my son has IconPackager
on his XP Home SP2 laptop and no problems at all with Help & Support.

Malke

 

[Satoshi]

Il Sun, 26 Feb 2006 09:21:11 -0800, Malke ha scritto:

It is nice that you want to share the solution to a problem you had, but
there is always a problem with sweeping statements like that. The
actuality is that there was something specific to *your* computer that
uninstalling IconPackager fixed.

you' re all right but my article offers a possible solution for a very
common, unsolved problem. better than nothing. uninstalling and
reinstalling a software is not a problem.

salut

 

[Ramesh, MS-MVP]

Yes. StarDock Iconpackager causes this problem sometimes. Note sure about
the version though, and I don't use it.
http://forum.aumha.org/viewtopic.php?t=14809

http://forums.stardock.com/index.aspx?ForumID=166&AID=80228

"getting rid of Stardock & I think that was the culprit."
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21529059.html

http://www.google.com/search?source...-05,GGLG:en&q=iprepair.dll+"help+and+support"

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Il Sun, 26 Feb 2006 09:21:11 -0800, Malke ha scritto:

It is nice that you want to share the solution to a problem you had, but
there is always a problem with sweeping statements like that. The
actuality is that there was something specific to *your* computer that
uninstalling IconPackager fixed.

you' re all right but my article offers a possible solution for a very
common, unsolved problem. better than nothing. uninstalling and
reinstalling a software is not a problem.

salut