software downloads and hardware downloads

  • Thread starter margaret Davies
  • Start date
M

margaret Davies

first of all I have recently purchased an all in one
(printer,copier,and printer,I can download the software
disc but cannot install on my found hard ware wizard,I
have also tried to download updates from windows update
(many I have to update but cannot get anything to install
on my pc,I have tried everything that has been suggested
but still cannot get anything to install on my pc,a while
ago I got a virus and as a begginner through blind panic
I system recovered instead of restore,I seem to after
that lost my instant updates of windows,I do not know if
this was something to do with it,but i was also told to
install the latest windows explorer,but have also had
trouble with this
I get a window telling me
this software has not been passed by windows logo

then goes on to tell me this software will not be
installed,I feel I am hitting my head of a brick wall and
cannot do anything about it please someone help,if you
can I can be emailed
at
(e-mail address removed) please help me someone please
 
M

Martin

hi, check under c:\windows\system32 there is either a
msupmgr.exe or updmgr.exe file that will run the microsoft
update.
 
L

Len Segal

It is quite possible that you could have some remnants of the virus, or that
it destroyed some files.

First run one or more Free online AV scanners to see if anything shows up
(fix them if you do get any indications of virus):
Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Trend Micro
http://housecall.trendmicro.com/housecall/start_corp.asp (this will require
you to install some software so they can scan your machine for viruses)
Symantec
http://security.symantec.com/sscv6/vc_scan.asp? (this also requires that you
install some software to scan your machine)

After you are done dealing with the potential virus issues, I would
recommend doing a Repair Install from the bootable WinXP CD. This should
repair/replace any damaged/missing system files, which should then allow you
to properly install patches, etc.
 

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