Sending and receiving error 0x800ccc97

[Eric Cloninger]

Office XP
Windows XP Pro SP1--nearly all latest updates
Dell laptop

Outlook had been working like a champ for months with no problems.
Worked from home using wireless LAN and broadband, worked at work
using docking station on T1. Last week I was away from home and tried
to connect from a remote location with broadband. Their ISP blocks
SMTP access other than to their own server so I used the webmail
interface on our domain.

Since getting back home, I get "Unknown error: 0x800ccc97" on my
sending and receiving task in Outlook XP. The server is a POP3 server
and when I use the same server as my SMTP relay, I can send emails,
but I still get this message. However, I usually use the SMTP server
at Pobox.com to do my relaying and it refuses to talk now and I still
get this error message.

I enabled logging and it looks like it is doing two synch sessions for
the account. The first synch session has six stages and it
occasionally mentions my POP3 account. Everything there returns
HRESULT==0. The second synch session has 4 stages and every HRESULT
there is 0 also until the very last call, right before "Synch
operation completed".
Callback::ReportStatus[THIS: 001d0ac0] (ulAsynchPhase = RSF_COMPLETED,
hrStatus = 0x800ccc97)

I've ran the repair utility on Office XP to no avail. I've deleted
and recreated my email account in Outlook and that doesn't help. I've
also disabled my mail handling rules and no success. Any help you can
provide will be greatly appreciated.

Eric

 

[Jeff Stephenson [MSFT]]

This is a bug in the POP3 server to which you're connecting - it seems that
a recent release of a certain mail server is causing problems for a lot of
people. I've sent mail to the vendor of the server, but haven't got a
response yet. Contact your mail provider, tell them that their server has a
bug, and ask them to contact the vendor to get a bug fix.

 

[Bill]

Go into your Anti Virus program and disable your "check e-mails" your
problem will disappear.

 

[Jeff Stephenson [MSFT]]

No it won't - this is a server bug. Bill, not *all* (or even many, for that
matter) problems are caused by NAV...

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Go into your Anti Virus program and disable your "check e-mails" your
problem will disappear.

Office XP
Windows XP Pro SP1--nearly all latest updates
Dell laptop

Outlook had been working like a champ for months with no problems.
Worked from home using wireless LAN and broadband, worked at work
using docking station on T1. Last week I was away from home and tried
to connect from a remote location with broadband. Their ISP blocks
SMTP access other than to their own server so I used the webmail
interface on our domain.

Since getting back home, I get "Unknown error: 0x800ccc97" on my
sending and receiving task in Outlook XP. The server is a POP3 server
and when I use the same server as my SMTP relay, I can send emails,
but I still get this message. However, I usually use the SMTP server
at Pobox.com to do my relaying and it refuses to talk now and I still
get this error message.

I enabled logging and it looks like it is doing two synch sessions for
the account. The first synch session has six stages and it
occasionally mentions my POP3 account. Everything there returns
HRESULT==0. The second synch session has 4 stages and every HRESULT
there is 0 also until the very last call, right before "Synch
operation completed".
Callback::ReportStatus[THIS: 001d0ac0] (ulAsynchPhase = RSF_COMPLETED,
hrStatus = 0x800ccc97)

I've ran the repair utility on Office XP to no avail. I've deleted
and recreated my email account in Outlook and that doesn't help. I've
also disabled my mail handling rules and no success. Any help you can
provide will be greatly appreciated.

Eric

 

[Eric Cloninger]

Jeff & Bill,

Thanks for the replies. I completely removed my anti-virus (AVG) and
that did not fix the problem. Jeff, would you mind naming the mail
server in question so I can ask my domain provider about it? You can
send it to my hotmail address if you don't want to name them publicly.
My domain is parked on a Linux box and it probably runs a
non-commercial mail server.

-E

 

[Eric Cloninger]

The server in question is cppop 5.0 and 5.2. Logs that some folks have
provided show that the server is returning a different number of messages in
response to the POP3 UIDL command than it said it had in response to the
POP3 STAT command.

Jeff,

Sure enough, the log shows cppop 5.0. Is there a work-around?

Thanks

-E

 

[Jeff Stephenson [MSFT]]

Not in Outlook - the POP3 server is broken. I've filed a bug with the folks
that I think are responsible for cppop. Tell your ISP of the problem and
have them contact their vendor and see if there is a fix available.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

"Jeff Stephenson [MSFT]" <[email protected]> wrote in

The server in question is cppop 5.0 and 5.2. Logs that some folks have
provided show that the server is returning a different number of messages in
response to the POP3 UIDL command than it said it had in response to the
POP3 STAT command.

Jeff,

Sure enough, the log shows cppop 5.0. Is there a work-around?

Thanks

-E

 

[Jeff Stephenson [MSFT]]

As best I can tell, the problem with this server is that it counts a message
containing internal folder data created by the UW IMAP server when it
responds to the STAT command but doesn't list it in either the UIDL or LIST
responses. So if a mailbox had never been accessed by the IMAP server, this
message would not have been created and the bug wouldn't manifest.
Accessing the mailbox via IMAP, however, would cause this bug to occur.
It's even possible that Web access to the mailbox would do this - I think
some webmail servers use IMAP to access the target mailbox.