Hi guys,
Just thought i'd share with you my recent---and last experience with Scan
3 weeks ago I bought a mobo, cpu and 2 sticks of ram from scan. Ordered on the thursday, came on friday (To be honest the fast delivery is because of citylink, not scan!)
Anyway went to build up the system and the mobo wouldn't post. Called up scan did the usual with the technical support, and finally got an RMA number. They wanted everything back so they could pinpoint the problem themselves.
They picked it up on the monday, tested it on the tuesday and found a fault with the mobo and one stick of ram.
In the meantime I bought a 19" iilyama monitor which arrived the day after ordering. now just need the pc!
2 WEEKS later i was tired of seeing the online status not get dispatched so I called them and told them I needed the system for the weekend. Guess what? CHARGED ME AGAIN for saturday delivery. They said it was an excess otherwise I'd get it monday but you tell me what they've done with the stuff for the past two weeks???????
Item turned up this saturday, they appear to have tested the new mobo and ram as everything was preinstalled on the mobo......but they didn't bother putting the CPU spacer on. Cheers guys!
So i go to build it and guess what?? They've gone and left the CPU cooler off. Where is it? No idea.(it was a amdxp64 box set) So on the phone again, customer service to get tech support call me back. Did they?? Still no call.
Off down the shops to buy a new CPU cooler anyway.
Guess what, built the system, everything works BUT the goddamn monitor IS DOA! No lights NOTHING.
So now i've gotta mess around AGAIN to get an RMA and hope they don't fob me off saying the warrenty is with Iilyama cause they'l online do a swap service and give me a bloody refurb.
I'm starting to think that scan use B grade products cause this is unreal. NEVER in my entire PC building life have i had so many problems, and so many faults. Out of around 80 AMDXP64 systems i've built (Most using the same MSI mobo) i've never had a fault.
Until now.
Just thought i'd share with you my recent---and last experience with Scan
3 weeks ago I bought a mobo, cpu and 2 sticks of ram from scan. Ordered on the thursday, came on friday (To be honest the fast delivery is because of citylink, not scan!)
Anyway went to build up the system and the mobo wouldn't post. Called up scan did the usual with the technical support, and finally got an RMA number. They wanted everything back so they could pinpoint the problem themselves.
They picked it up on the monday, tested it on the tuesday and found a fault with the mobo and one stick of ram.
In the meantime I bought a 19" iilyama monitor which arrived the day after ordering. now just need the pc!
2 WEEKS later i was tired of seeing the online status not get dispatched so I called them and told them I needed the system for the weekend. Guess what? CHARGED ME AGAIN for saturday delivery. They said it was an excess otherwise I'd get it monday but you tell me what they've done with the stuff for the past two weeks???????
Item turned up this saturday, they appear to have tested the new mobo and ram as everything was preinstalled on the mobo......but they didn't bother putting the CPU spacer on. Cheers guys!
So i go to build it and guess what?? They've gone and left the CPU cooler off. Where is it? No idea.(it was a amdxp64 box set) So on the phone again, customer service to get tech support call me back. Did they?? Still no call.
Off down the shops to buy a new CPU cooler anyway.
Guess what, built the system, everything works BUT the goddamn monitor IS DOA! No lights NOTHING.
So now i've gotta mess around AGAIN to get an RMA and hope they don't fob me off saying the warrenty is with Iilyama cause they'l online do a swap service and give me a bloody refurb.
I'm starting to think that scan use B grade products cause this is unreal. NEVER in my entire PC building life have i had so many problems, and so many faults. Out of around 80 AMDXP64 systems i've built (Most using the same MSI mobo) i've never had a fault.
Until now.