Teresa,
In some HP models, the users need to create the Restore CD set themselves. It's best advisable to contact HP to learn more about their recovery process, which varies from model to model, and brand to brand.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
Hi, what happens if you werent given a restore cd with your computer......I
have restored my HP to factory once before but i dont remember how i did it
lol. There is someway in an HP to be able to do it without a cd. Someone
please help.