Remote Assistance Problem "cannot display page"

[Guest]

I'm trying to use the XP remote assistance. When I click on Start, Help and
Support, then invite a friend to use remote assistance it displays that it
cannot display the page.

My firewall is off, in fact I uninstalled it.
I've checked all my internet security options also

can anyone help?
Thanks

 

[Ramesh, MS-MVP]

Hi Matt,

See if this helps:

Clicking "Related Topics" and other hyperlinks cause "Cannot display the page" error in Help and Support Center:
http://www.winxptutor.com/helpctrscripting.htm

If not, try disabling NIS and it's related services *temporarily*

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I'm trying to use the XP remote assistance. When I click on Start, Help and
Support, then invite a friend to use remote assistance it displays that it
cannot display the page.

My firewall is off, in fact I uninstalled it.
I've checked all my internet security options also

can anyone help?
Thanks

 

[Guest]

Hi Matt

Did u manage to solve the problem? I am having the same as yours ever since
i downloaded the SP2... I did follow Ramesh's below instructions but problem
still persists. I have done the instructions from Article ID : 301527 and
still cannot be resolved; even turned off my firewall as well.
(http://support.microsoft.com/kb/301527/ ). I am using WinXP Pro SP2.

Thank you.

C.C. Ramesh

Regards,
Joe

 

[Mark L. Ferguson]

Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt