remote assistance in workgroup setting

[rodchar]

hey all,
is it possible to provide remote assistance in a workgroup setting (instead
of being inside a domain)? For instance, at home I don't have a domain.

I configured group policy, the firewall, computer properties but still
doesn't work. Am I missing something?

thanks,
rodchar

 

[Lanwench [MVP - Exchange]]

hey all,
is it possible to provide remote assistance in a workgroup setting
(instead of being inside a domain)? For instance, at home I don't
have a domain.

I configured group policy, the firewall, computer properties but still
doesn't work. Am I missing something?

thanks,
rodchar

Yep - it's possible. I don't work with workgroups, but it should be very
easy -


http://zmq503o1.spaces.live.com/blog/cns!2DE8BC7CE0181410!123.entry
http://www.petri.co.il/offer_remote_assistance_in_windows_xp.htm
http://www.petri.co.il/what's_remote_assistanc.htm

I believe you can also send an invitation over MSN or via email.

 

[Nepatsfan]

hey all,
is it possible to provide remote assistance in a workgroup setting (instead
of being inside a domain)? For instance, at home I don't have a domain.

I configured group policy, the firewall, computer properties but still
doesn't work. Am I missing something?

thanks,
rodchar

The ability to offer remote assistance does not exist in a workgroup. Anyone
needing assistance will have to initiate the request.

If you are having problems responding to request, you might want to post your
question to this newsgroup.

Discussions in Windows XP Working Remotely
http://www.microsoft.com/windowsxp/....public.windowsxp.work_remotely&lang=en&cr=US

Good luck

Nepatsfan

 

[Nepatsfan]

hey all,
is it possible to provide remote assistance in a workgroup setting (instead
of being inside a domain)? For instance, at home I don't have a domain.

I configured group policy, the firewall, computer properties but still
doesn't work. Am I missing something?

thanks,
rodchar

A follow up to my earlier response, I was wrong, it seems it is possible to
offer remote assistance in a workgroup.

The instructions in these articles were helpful.

How to create an "Offer Remote Assistance" shortcut
http://msmvps.com/blogs/javier/archive/2004/11/13/19044.aspx

How to use the "Offer Remote Assistance" policy setting
http://support.microsoft.com/kb/308013

How to configure a computer to receive Remote Assistance offers in Windows
Server 2003 and in Windows XP
http://support.microsoft.com/kb/301527/

Sorry for the confusion.

Nepatsfan