Remote Assistance Fails With Cannot Resolve Host Name

[Mark Phillips]

Trying to set up a Remote Assistance with a client's XP Home system. Prior
to the installation of a Netgear RP614 router, RA's worked just fine.

After installation, I set up the router to forward Port 3389. I then emailed
to my office an invitation, but when I try to open a session from my office
now, I get an error that the session failed because the host name could not
be resolved. A look at the invitation appears to show the reason: there is
only the NAT IP address; her ISP's IP address is not shown. Any ideas?

Mark Phillips

 

[Sooner Al]

You can edit the RCTICKET field in the invitation file and add the IP address as assigned by the
ISP.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

If the clients IP is dynamic, look at using one of the dynamic DNS services that map an alias,
usually of your choice, to the IP address. Then you would call using the alias. I use a FREE service
from No-IP.com for this. Go to http://www.no-ip.com for further details. Others, some free and some
$$$$, are listed on this page...

http://www.remotenetworktechnology.com/ow.asp?Remote_Network_Home/Connections

You could then use the alias, ie. Fully Qualified Domain Name, in the RCTICKET field.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Mark Phillips]

Thanks, Sooner Al,

Yeah, I realized that...what I wondered is why the IP address was not
captured in the ticket... Thanks for the suggestions.

MP