read receipt window is not displayed for some users

K

Karen

Read receipt window does not display when some users read their mail. The
tracking window shows the delivery date and time, but not the read date and
time. What would cause this situation? How to I fix the clients? Thank you.
 
R

Rich/rerat

Karen,
The recipient of the message, and/or the recipient's ISP may not honor or block
Read Receipts requests. There is not much you can do to change that at your end.

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Read receipt window does not display when some users read their mail. The
tracking window shows the delivery date and time, but not the read date and
time. What would cause this situation? How to I fix the clients? Thank you.
 

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