Ran Beta, now my computer locks up "preparing network connections"

[agferg]

Oh man, do I need help fast. It never occured to me
that "Beta" would not have help of some sort.

I ran the Beta spyware downloaded today. It found a few
problems and asked to reboot. I did so and now it hangs up
on windows start with "preparing network connections". I
can't even get it to run in "safe" mode, DOS mode, etc.

After 10 minutes of hanging

the system process lsass.exe terminated unexpedted with
sxatus code -1073741571. The system will now shut down and
restart.

Then it does it all over again.

 

[agferg]

O.K. I got it to "run" in safe mode. It took a long time
to load and now I get a message saying "error with
svchost.exe" will need to reload. Then I got a blue window
of death . . . fatal stop "0xc000000fd"

Ugh.

 

[Bill Sanderson]

What kind of OS media do you have?
(i.e. can you do a repair install or does your OEM media require you to wipe
and reinstall)

If you call 1-866-pcsafety in the US or canada, and just describe the
symptoms you are seeing--i.e. you try to boot and....... They should be
willing to help you out. They cannot provide support for Microsoft
Antispyware, because it is beta and there is no support except your peers,
here. However, they do provide support for victims of viruses, or, in some
cases spyware trojans. This may be worth trying for you--you'll get
somebody on the phone who knows what they are doing and will stick with you.

If you aren't in the US or Canada, call your local Microsoft
subsidiary--equivalent help is available although the phone call may not be
free.

Have you tried "Last Known Good" at bootup?

 

[plun]

-----Original Message-----
What kind of OS media do you have?
(i.e. can you do a repair install or does your OEM media
require you to wipe and reinstall)

Help yourself proposal.

Download Stinger from any working PC. filesize 1MB

http://vil.nai.com/vil/stinger/

Faults with lsass.exe is often beacuse of viral
infections and non updated antivirusprogram

If you have a real XP version not a recovery this can be
followed.
http://www.michaelstevenstech.com/XPrepairinstall.htm

Dont forget WIndowsupdate after repair !

 

[agferg]

Hey Bill,

Windows 2000 Professional. Yes, I've tried all of that. I
tried the emergency repair and it just went back into the
same loop. I have a copy of XP for two other machines, but
I'm assuming it is not compatible. My "recovery" disk that
came with the computer only offers a complete wipe. I can
get to a DOS prompt but only after a long wait (20
minutes) and then it crashes after a few minutes (3?)

I'm in Oregon so I can give the 866 number a call. Thanks
for the suggestion. However, this didn't happen on its
own. I ran several other antispy programs that had no
negative effect (other than not getting rid of the bug).
MS Beta is what brought it down so I thought maybe someone
in that group would want to know about it.

 

[agferg]

Hey Plun,

Not familiar with Stinger. The PC is MS 2000 professional.
I have the disk and I tried an emergency repair to no
avail. Is Stinger something that can run when the OS won't
even boot? I do have it booting off of the CD ROM.

Thanks

 

[Bill Sanderson]

In terms of what happened, Microsoft Antispyware does remove bugs that
others don't.

Removing bugs can have nasty side effects, and this one is as nasty as they
come, pretty much.

The recovery console should work for you--perhaps the techs can talk you
through disabling or removing networking components via the recovery
console, and that may do the job of allowing you to get back up normally and
put those things back.

I wouldn't put them back before doing some more scanning with both Microsoft
Antispyware and an antivirus, in safe mode, though.

Let me know how the conversation goes with the help line--I've had some
reports that folks have been refused help when they mention the beta
product, but other sources have told me that using Microsoft Antispyware is
one of the first suggestions they will use--and that you should be able to
get support for this kind of crash issue.

 

[plun]

Hey Plun,

Not familiar with Stinger. The PC is MS 2000 professional.
I have the disk and I tried an emergency repair to no
avail. Is Stinger something that can run when the OS won't
even boot? I do have it booting off of the CD ROM.

Thanks

Faults with lsass.exe its often caused by virus.
Stinger is an emergency virus removal.

You wrote that you managed to boot in safe mode.
Do that again and scan with Stinger.

If this fails you probably need to repair.

If you repair you need a real bootable XP version.

Check/change BIOS settings to boot from a CD.

Reboot your PC and follow earlier posted link about repairing.

Im not sure that this is the same with w2k.

 

[plun]

If you repair you need a real bootable XP version.

Imsy-Wimsy.

bootable Windows 2000 CD.

 

[agferg]

after 2.5 hours on the phone with MS, got computer back up
and running. It was VX2 variant and after getting system
working, only thing that worked to clean it off was l2mfix.

 

[Bill Sanderson]

Terrific--I'm really glad to hear that you didn't get hassled, and that they
did succeed. Sounds like it was hard work.

Let me ask you a question:

How do you feel about having cleaned this off your machine at this point?
Are you glad you did it--or do you wish you'd left it alone?

You've had a significantly painful encounter, and I'm wondering how you feel
about it and who you blame?