prompted to save changes to Normal.dot

[Guest]

I apoligize if I posted this twice....

Clients with WinXP/Office 03. They are also using another application called
Remedy. If they have Word open, create a record in Remedy and spell check it,
they then get message in Word that the “file is in use†and then prompts them
to save changes to the Normal.dot. This only happens when Word is open.
Remedy is apparently access the same dictionary as Word. They never had this
problem with Word 2000/Win2K – everyone in her department that has been
upgraded is having this same issue. There are no Word addins, macros,
templates and nothing in the Word startup menu. There is apparently some type
of conflict between Word and Remedy. Any other things to try/check on the
Word side?

 

[Cindy M.]

Hi =?Utf-8?B?bWFyeWo=?=,

Clients with WinXP/Office 03. They are also using another application called
Remedy. If they have Word open, create a record in Remedy and spell check it,
they then get message in Word that the “file is in use†and then prompts them
to save changes to the Normal.dot. This only happens when Word is open.
Remedy is apparently access the same dictionary as Word.

More likely, Remedy is starting Word in the background and using it. There's no
way to access Word's dictionary without running Word.

They never had this
problem with Word 2000/Win2K – everyone in her department that has been
upgraded is having this same issue. There are no Word addins, macros,
templates and nothing in the Word startup menu. There is apparently some type
of conflict between Word and Remedy. Any other things to try/check on the
Word side?

Not really. Best would be to contact the Remedy software manufacturer and ask if
there's an updated version available that doesn't cause this problem.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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