Problem sending email to one recipient

[EJ]

Out of all the e-mails we send, we have one recipient who
is not getting our e-mails. We checked with our
provider, Yahoo, and they suggested we try sending
directly from Yahoo and see if he gets the e-mail - he
does. This leads us to realize that there is a problem
sending to him from Outlook only, but I can't figure out
where or what is the problem. This recipient used to
always receive our e-mail but about a month or so ago he
stopped getting them. Since we are able to send direct e-
mails from Yahoo's e-mail, the problem is clearly
something in Outlook.

Does anyone have any ideas on this?

 

[Brian Tillman]

Out of all the e-mails we send, we have one recipient who
is not getting our e-mails. We checked with our
provider, Yahoo, and they suggested we try sending
directly from Yahoo and see if he gets the e-mail - he
does. This leads us to realize that there is a problem
sending to him from Outlook only, but I can't figure out
where or what is the problem. This recipient used to
always receive our e-mail but about a month or so ago he
stopped getting them. Since we are able to send direct e-
mails from Yahoo's e-mail, the problem is clearly
something in Outlook.

Does anyone have any ideas on this?

If he's a conact in your Contacts folder, open his entry. Double-click his
email address. At the bottom of that dialogue box should be a drop-down
labeled "Internet format". If it says to always send in Rich Text, try
changing it to plain text.

 

[Jeff Stephenson [MSFT]]

What version of Outlook are you using? Do you get any error messages when
you send to this person?