printer continues to print, and print and print

B

Bruce

Have friends, they say there computer continues to print and print.
They finally let it finish, but now say when they print a document, it
prints the same thing over and over. I had them purge all documents, but
when they do a new one, says it does a new one the same, with several
copies.
She says there is only 1 copy listed in the preferences, they have an hp
printer.
I said it probably has multiple pages or something listed?
Any suggestions on things to check. Had them unplug it from the computer,
and it won't print.
Not that familiar with hp's
 

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