POP3 failure with Outlook 2003 Error 0x800ccc0d

[Frank Rudolph]

I have been plagued by this problem lately. My email reading (POP3 protocol)
conduit is broken. It seems to be related to the installation of the latest
version of Outlook 2003. The Microsoft site insists that it is caused by an
incompatibility between Outlook and Norton Virus Scanner.

The problem with this assertion is that I am running McAfee.

Nontheless, I followed instructions and disabled the email virus scanner,
disabled the firewall (McAffee Personal Firewall Plus), purged all off-line
contect and cookies. This procedure worked the first couple of times I tried
ti, but now the failure seems to be permanent.

Anyone out there experienced this problem before and know of a fix?

Sincerely,
Frank Rudolph

 

[Jeff Stephenson [MSFT]]

That error indicates that Outlook can't find the IP address of the server
name in your account. Purging offline content and cookies will have no
effect, and I don't imagine that turning off virus scanning will help either
(though it might). From a command prompt, try typing "ping <your server's
name>" without the quotes, and filling the server name you entered in your
account. If you get timeouts, it will tell us that you have a Domain Name
Service (DNS) problem.

 

[Frank Rudolph]

I found a solution. I went onto the webmail client provided by the host site
and deleted messages after reading them. After each deletion I tried outlook
again until finally the remaining emails all downloaded. So it seems that
one of the email messages was somehow problematic and was blocking the SMTP
queue.
- Frank

 

[Chris Bartram]

I'm seeing multiple cases where some manner of message
(perhaps a MIME header Outlook doesn't like) is causing
the send/receive process to hang in Outlook 2002 when
using POP to download messages. Sometimes the user gets
an error message from the send/receive process - other
times the entire process just hangs with no error message
(Outlook goes "not responding" and has to be killed).

In each case, the only workaround to date has been to
access the mail store via another method, delete the next
message in the mail store, and try downloading again...
And hope you don't hit any more messages Outlook can't
handle.

I have several users, using different mail servers that
all encounter this problem periodically (some more
frequently than others). Deleting the hung messages is a
lousy workaround.

Downloading the latest office patches didn't help.

If anyone has a better suggestion, I'd love to hear. (I'm
a mail server developer and we have Outlook clients
hanging while pulling messages from our servers as well).

direct email response to rcb at 3k dot com.
TIA
-Chris Bartram