Plug & Play not recognizing printer

[Wayne]

I have tried setting up a HP Officejet K60 printer (plug & play parallel
printer) on a computer that has windows XP with SP 2 for a neighbor.I have
worked on this for several hours at different times but to no avail. I have
tried everything that a HP tech told me to do via e-mail. Before when I would
try to set it up it would find the hardware, but now it is not even finding
the hardware. I have uninstalled several times, have used the Microsoft
Uninstall Utility, the HP uninstall utility and everything I can think of but
it still refuses to install. I have performed these steps by installing the
software with the printer disconnected, as per HP suggest, then shutting off,
plugging in the printer, and restarting the computer. I have ran out of
different things to try. My main concern now is why did plug & play quit
recognizing the new hardware. By the way, I am using the latest printer
software for the printer and the plug & play is supposed to work with this
parallel connection according to HP. Does anyone know of a way I can get the
computer plug and play to start the "found new hardware" again? I am not
getting any error messages now either. The printer is an "HP all in one".

 

[Tom Ferguson]

Get the latest drivers for the multi-function printer from HP's web site.
Assure that it is the correct driver. There are different drivers for XP and
XP 64, for example.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=59273&lang=en

Remove the present drivers using the uninstall utilities. Check this site
for some guidance.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

I believe the plug-and-play facilities will become available when you have
succeffully removed the previous drivers. Just a reminder: Do not plug the
printer into the computer until you have finished installing its software or
until the instructions direct.

Consult the install instructions on the HP site.
http://h10025.www1.hp.com/ewfrf/wc/setupCategory?lc=en&dlc=en&cc=us&product=59273&os=228&lang=en

I know you have tried this before. And possibly I am not suggesting anything
you have not tried. Have a walk around the block, a sip of some imbibulation
or other, if that be your wish, and try again. Let us know.

 

[Wayne]

Thanks for the answer Tom. I am going back over & try to uninstall and
reinstall this printer driver again this coming Tuesday. If I can get it
setup I will advise. I am really getting disqusted with it, but I do not give
up easily. I am usng the HP printer driver you described. I think I have
about worn out the HP website in trying to get this thing installed. It could
just be some simple thing I am over looking. We'll give it another try.
Another thing I cannot figure out is that the original software has 149 MB
but the new one listed only has 37.8 if I remember correctly. However, this
is the one the HP tech told me to use.

 

[Wayne]

I, along with the help of the HP techs, have finally got the software
installed to the HP Officejet K60 printer. Thanks for the help.