Performance problems with Remote Assistance

Discussion in 'Windows XP Performance' started by Jens Bruun, Aug 24, 2004.

  1. Jens Bruun

    Jens Bruun Guest

    When initiating a Remote Assistance session from the Help and Support Center
    it takes an average of 30 seconds for the session to be established. The
    bottleneck seems to be on the client side - some modules needs to be loaded
    before communication can take place. Subsequent Remote Assistance sessions
    with the same client initates on the fly(<10 sec.) as long as the client
    haven't been rebooted so some code must stay resident after closing the the
    initial session.

    Any advice on how to speed up the initial Remote Assistance session? Is it
    possible to pre-load some modules during boot-up thus speeding up the
    process of establishing a Remote Assistance session?

    --
    -Jens B.
     
    Jens Bruun, Aug 24, 2004
    #1
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