On my third week of a possible 28 days waiting for my Teamgroup Ram to be RMAed, the level of customer service has been terrible from webnotes not being properly read or poorly replied to and the low turn around speed of the RMA itself.
I have been using overclockers exclusively since 2009 and refer nearly everyone in the market for components that i've met to order from them, on slaes I often enjoyed the free haribo and the odd fan or whatever they decided to throw in, but the slow RMA and customer service is alarming.
I am a indie game developer, and not having my main workstation up and going is effecting my current development cycle and overall progress, but beyond this as I look to expand to a larger team I am going to need hardware, it is looking less likely I will be using overclockers to fulfill that need as while I love their selling services and their prices are decent the customer service and RMA turn around probably isn't going to suit my needs at this point, and I am more willing right now to shop around and see what retailer might.
So this has been a learning experience,first you don't know your retailer until you have a problem, and second judge all future hardware purchases based around direct manufacturer RMA turn around speed and reported quality of service.
Overall it is disappointing but at the same time enlightening, at least I didn't just drop a ton of money on some new machines have some faulty part in all of them and be sitting round with a bunch of newly hired employees and no machines for a month.