OUTLOOK 2007 - CONTACTS TO ADDRESS BOOK, BOX GRAYED OUT

[JBI]

WHEN I CLICK ON PORPERTIES IN CONTACTS, THE BOX FOR "MAKE CONTACTS THE
DEFAULT ADDRESS BOOK IS GRAYED OUT." I HAVE NO ADDRESS BOOKS, TO ACCESS TO
SEND E-MAIL

I WANT ALL THE E-MAIL ADDRESSES IN MY CONTACTS TO BE IN AN ADDRESS BOOK

THANKS

 

[Russ Valentine [MVP-Outlook]]

Did you read and follow the instructions we post here every day?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Your Caps Lock is on.

 

[Jim Hermann]

I've got the same problem. Just re-installed outlook 2007 and restored from
a .pst file. Is that the problem?

Jim

Did you read and follow the instructions we post here every day?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Your Caps Lock is on.
--
Russ Valentine
[MVP-Outlook]

WHEN I CLICK ON PORPERTIES IN CONTACTS, THE BOX FOR "MAKE CONTACTS THE
DEFAULT ADDRESS BOOK IS GRAYED OUT." I HAVE NO ADDRESS BOOKS, TO ACCESS TO
SEND E-MAIL

I WANT ALL THE E-MAIL ADDRESSES IN MY CONTACTS TO BE IN AN ADDRESS BOOK

THANKS

 

[Jim Hermann]

Further, the instructions you refer to do not solve the problem. Help, I've
spent hours on this to no avail.

I've got the same problem. Just re-installed outlook 2007 and restored from
a .pst file. Is that the problem?

Jim

Did you read and follow the instructions we post here every day?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Your Caps Lock is on.
--
Russ Valentine
[MVP-Outlook]

WHEN I CLICK ON PORPERTIES IN CONTACTS, THE BOX FOR "MAKE CONTACTS THE
DEFAULT ADDRESS BOOK IS GRAYED OUT." I HAVE NO ADDRESS BOOKS, TO ACCESS TO
SEND E-MAIL

I WANT ALL THE E-MAIL ADDRESSES IN MY CONTACTS TO BE IN AN ADDRESS BOOK

THANKS

 

[Gordon]

I've got the same problem. Just re-installed outlook 2007 and restored
from
a .pst file. Is that the problem?

How did you "restore" from the pst file?

 

[Richard Macdonald]

I am having the same problem.

When I follow the directions for Outlook 2007 to fix this my Tools ->
Account Settings -> Address Books Tab shows "Outlook Address Book", but when
I double click and bring up the property dialog the list is empty. When I go
to the Contacts folder property dialog and the Outlook Address Book tab the
"Show this folder..." check box is grayed out!

Even the Tools -> Address Book -> Tools -> Options "Addressing" lists are
empty!

Could it have something to do with the file format? When I go to Tools ->
Account Settings -> Data files and select my Personal Folders properties it
shows the format as "Personal Folders File (97-2002)". I thought this format
was not compatible with Outlook 2007.

Very frustrating reading through so many posts and seeing the same
instructions and not being able to affect any change.

Diane Poremsky mentioned a Outlook 2007 bug in another post here. Has this
been confirmed and if so does anyone know when it might be addressed?

Thanks,
Richard

 

[Russ Valentine [MVP-Outlook]]

The instructions work fine. We have no idea what you did, so we have no idea
what you did wrong. You must post information. You've posted none.
--
Russ Valentine
[MVP-Outlook]

Further, the instructions you refer to do not solve the problem. Help,
I've
spent hours on this to no avail.

I've got the same problem. Just re-installed outlook 2007 and restored
from
a .pst file. Is that the problem?

Jim

Did you read and follow the instructions we post here every day?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Your Caps Lock is on.
--
Russ Valentine
[MVP-Outlook]
WHEN I CLICK ON PORPERTIES IN CONTACTS, THE BOX FOR "MAKE CONTACTS
THE
DEFAULT ADDRESS BOOK IS GRAYED OUT." I HAVE NO ADDRESS BOOKS, TO
ACCESS TO
SEND E-MAIL

I WANT ALL THE E-MAIL ADDRESSES IN MY CONTACTS TO BE IN AN ADDRESS
BOOK

THANKS

 

[Russ Valentine [MVP-Outlook]]

Most likely you migrated your data to this installation incorrectly and
corrupted your profile. Create a new one. To avoid making the same mistake,
tell us clearly what you did so we can tell you what you did wrong.

 

[Richard Macdonald]

Russ,

I followed the instructions given by Outlook 2007 when it opened my .pst
file. The file was transferred from Win XP/Office XP via the MS File
Transfer utility. So if anything was done "wrong" it was done so by the MS
tools themselves. Gordon had previously suggested a new profile and I have
tried that approach successfully.

This was a major pain to do and required either rebooting or using Task
Manager to End Process Tree each time I needed to switch profiles as Outlook
did not recognize the new profile (or ask to switch profiles) unless it was
completely shutdown. Is there a way to REALLY shutdown Outlook more gently
or to switch profiles while Outlook is running? I now have to repeat all my
setup and display changes that I have been customizing over the past month to
get this to be a useful tool again...

Thanks for your help,
Richard

Most likely you migrated your data to this installation incorrectly and
corrupted your profile. Create a new one. To avoid making the same mistake,
tell us clearly what you did so we can tell you what you did wrong.
--
Russ Valentine
[MVP-Outlook]

I am having the same problem.

When I follow the directions for Outlook 2007 to fix this my Tools ->
Account Settings -> Address Books Tab shows "Outlook Address Book", but
when
I double click and bring up the property dialog the list is empty. When I
go
to the Contacts folder property dialog and the Outlook Address Book tab
the
"Show this folder..." check box is grayed out!

Even the Tools -> Address Book -> Tools -> Options "Addressing" lists are
empty!

Could it have something to do with the file format? When I go to Tools ->
Account Settings -> Data files and select my Personal Folders properties
it
shows the format as "Personal Folders File (97-2002)". I thought this
format
was not compatible with Outlook 2007.

Very frustrating reading through so many posts and seeing the same
instructions and not being able to affect any change.

Diane Poremsky mentioned a Outlook 2007 bug in another post here. Has
this
been confirmed and if so does anyone know when it might be addressed?

Thanks,
Richard

 

[Gordon]

Russ,

I followed the instructions given by Outlook 2007 when it opened my .pst
file. The file was transferred from Win XP/Office XP via the MS File
Transfer utility.

Unfortunately, that does tend to muck up Outlook. It's not the recommended
way of transferring Outlook data.

So if anything was done "wrong" it was done so by the MS
tools themselves.
Correct.

Gordon had previously suggested a new profile and I have
tried that approach successfully.

This was a major pain to do and required either rebooting or using Task
Manager to End Process Tree each time I needed to switch profiles as
Outlook
did not recognize the new profile (or ask to switch profiles) unless it
was
completely shutdown. Is there a way to REALLY shutdown Outlook more
gently
or to switch profiles while Outlook is running?

There is no way to switch profiles while Outlook is running. You have to
close Outlook and restart.....

 

[Russ Valentine [MVP-Outlook]]

We have documented here many times the fact that you cannot use the Windows
Transfer Utility with Outlook 2007. It corrupts the profile and disables the
address book service beyond repair. It's Microsoft's problem, but they
appear either uninterested or unable to fix it.
I don't understand the rest of your post. Once you create a new profile,
there would be no need to switch back and forth. Just delete the old profile
and use the new.
--
Russ Valentine
[MVP-Outlook]

Russ,

I followed the instructions given by Outlook 2007 when it opened my .pst
file. The file was transferred from Win XP/Office XP via the MS File
Transfer utility. So if anything was done "wrong" it was done so by the
MS
tools themselves. Gordon had previously suggested a new profile and I
have
tried that approach successfully.

This was a major pain to do and required either rebooting or using Task
Manager to End Process Tree each time I needed to switch profiles as
Outlook
did not recognize the new profile (or ask to switch profiles) unless it
was
completely shutdown. Is there a way to REALLY shutdown Outlook more
gently
or to switch profiles while Outlook is running? I now have to repeat all
my
setup and display changes that I have been customizing over the past month
to
get this to be a useful tool again...

Thanks for your help,
Richard

Most likely you migrated your data to this installation incorrectly and
corrupted your profile. Create a new one. To avoid making the same
mistake,
tell us clearly what you did so we can tell you what you did wrong.
--
Russ Valentine
[MVP-Outlook]
in
message news:[email protected]...

I am having the same problem.

When I follow the directions for Outlook 2007 to fix this my Tools ->
Account Settings -> Address Books Tab shows "Outlook Address Book", but
when
I double click and bring up the property dialog the list is empty.
When I
go
to the Contacts folder property dialog and the Outlook Address Book tab
the
"Show this folder..." check box is grayed out!

Even the Tools -> Address Book -> Tools -> Options "Addressing" lists
are
empty!

Could it have something to do with the file format? When I go to
Tools ->
Account Settings -> Data files and select my Personal Folders
properties
it
shows the format as "Personal Folders File (97-2002)". I thought this
format
was not compatible with Outlook 2007.

Very frustrating reading through so many posts and seeing the same
instructions and not being able to affect any change.

Diane Poremsky mentioned a Outlook 2007 bug in another post here. Has
this
been confirmed and if so does anyone know when it might be addressed?

Thanks,
Richard

:

I've got the same problem. Just re-installed outlook 2007 and
restored
from
a .pst file. Is that the problem?


How did you "restore" from the pst file?

 

[molinodl]

I have the same problem that I created in exactly the same way. I migrated to a new laptop. I used the transfer utility. I have the same symptoms as jim...grayed out options to add folders to address book. The Outlook Address Book is already added and enabled. Please don't tell me this is not the way to transfer files. I don't understand adding or changing profiles. Further, I can't understand if that fixed the problem or not.

What do I have to do so that the optino is not gray?