Outlook 2003 Won't Retrieve All Hotmail Messages

Discussion in 'Microsoft Outlook Discussion' started by SEABEE, Oct 6, 2009.


    SEABEE Guest

    I installed Outlook Connector to be able to retrieve my Hotmail email now
    that I can no longer use Outlook Express. It worked fine until one day I got
    an error message and was unable to get the email.
    I contacted Microsof Support ( Service Request 1113655290). Their solution
    was Remove and Re-add the Hotmail Account. (Below)
    1. Click on Tools -> E-mail Accounts
    2. Choose to view or change existing E-mail accounts and click on Next
    3. Remove the MAPI hotmail account from the list. Click on Next and finish.
    2. Click on the tab “Outlook connector†-> Add an account
    3. Type in the requested user credentials and click on.
    4. Close and reopen outlook. It will take a few minutes for the folders to
    get synchronized

    I followed this and in numerous folders I have no email beyond June 1, 2009.
    The email though is viewable on the Hotmail site.

    When I responded to the technician with the results she replied:
    Please follow the steps below which will help us to resolve the issue.

    1. Close Outlook 2007.

    2. Install the 'WINDOWS INSTALL CLEAN UP UTILITY' from the following
    link http://support.microsoft.com/kb/290301 look for and install it .

    3. Click on Start >> ALL PROGRAMS >> look for windows install clean up
    >> CLICK open it

    4. Look for Outlook Connector in the list and highlight it and remove it

    5. Click EXIT

    6. Click on
    look for to download the latest version of Microsoft Outlook Connector.

    Open the Outlook store location by copy pasting the following command:-

    Click on Start -> Run -> copy and paste the command

    %UserProfile%\Local Settings\Application Data\Microsoft\outlook

    Rename the .ost file (offline temporary storage for the particular hotmail
    emails account set up)

    7. Open Microsoft Outlook and set up the Connector and check if the
    issue persists .

    In case the above suggestions fail to resolve the issue. I suggest you
    contact our phone support instead. It is more interactive than the web
    support. There we can work closely and the issue will also be resolved more

    This did not work. I do not have telephone access and was wondering if
    anyone had any ideas why I can not retrieve over 1/3 of my email via Outlook
    2003 Connector.
    SEABEE, Oct 6, 2009
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