Outlook 2003 stops responding and fails to start in safe mode

[EddyLerp]

I had to format my C: drive and reinstall all my software this week.
Initially Outlook 2003 worked fine the, suddenly, it stopped responding and
got me to send a report to MicroSoft. I tried to restart Outlook but it came
back with same error. It eventually wanted to start in Safe Mode but the
same error occured. It then tried repair, but that didn't work either. I
used Add/Remove programs and took off all of Office 2003, defragged the C:
drive and reinstalled. No luck I'm still getting the Not Responding and
failure to start in Safe Mode. Any ideas anyone?

 

[Hal Hostetler [MVP P/I]]

The first thing to do is hit the "Details" button on that "Outlook had to
close" message and post what it says here so we can get a feel for where the
error might be.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[EddyLerp]

Thanks Hal

The info I've got so far is as follows; bear in mind that after the info I
write next there is a massive file which will not allow me to copy it to post
here.

Error Signature

Appname: outlook.exe Appver: 11.0.8169.0 Appstamp: 46528E3
Modname: mspt32.dll Modver: 11.0.8200.0 Modstamp: 472f9538
fDebug:0 offset: 0000817B

Exception Information

Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 6x0000000035cb817b

System Information

Windows NT 5.1 build: 2600
CPU Vendor Code: 756E6547-49656E69-6C65746E
CPU Version: 00000F29 CPU Feature: BFEBFGFF

Hope that means something to you.

Eddy

 

[Hal Hostetler [MVP P/I]]

That's probably mspst32.dll and this file deals with Personal Folders (.pst)
files. I believe I'd try creating a new Outlook profile with an empty, new
Personal Folders file. If this works (Outlook opens normally), try opening
the old .PST file with 'File|Open|Personal Folders File'.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[EddyLerp]

Thanks for that Hal.

It turns out that the real problem is a corrupted CD with Office on it.
I've tried another one and it cured the problem, thanks very much for all
your help.