Outlook 2003 SP1 upgrade - Rules no longer work properly.

M

Michael Hewson

I have just upgraded Office 2003 to SP1 as well as installing the new junk
mail update and my Outlook 2003 rules no loner work when Outlook is open -
If I close it and reopen it all the rules then work but any subsequent
e-mails that come in while outlook is running do not work. Any ideas as to
why this should suddenly start happening? I have even re-created all my
rules but to no avail - Before the installation of these updates everything
worked fine.

Any help would be gratefully received -

Regards,

Michael Hewson MCP
 
M

Michael Hewson

An ordinary SMTP exchange account - all mail is stored on the server and
then delivered into a Personal folder on the user's PC.
 
A

AC

I'm seeing an identical problem after downloading the
update to the spam engine. I have three rules set up to
delete spam permanently which used to work beautifully.
Following the update to the anti-spam facility the spam
messages are simply directed to the Junk E-mail folder and
it appears that the rules simply do not run.

Here's hoping for a speedy solution!

Regards
AC
 
N

neo [mvp outlook]

And do rules work if the user configures the exchange profile to used cached
mode? (e.g. leave the default place for mail delivery to mailbox -
<username> and leave cached mode on.) While you answer that, I will build a
profile against a test mailbox that does what you describe.
 
M

Michael Hewson

My e-mail is already configured with cache mode switched on - with regard to
delivery - do you mean reconfigure it so that the mail stays on the Exchange
server mailbox and doesn't then get moved into the mailbox residing on my
PC?
One thing I have noticed is that when I set the rules I don't get the option
to choose between Server Rules or Client Rules like I do on previous
versions of Outlook. I don't know whether that is significant.
 
N

neo [mvp outlook]

I'm confused... this is what I thought you described as a profile.

1) Add MS Exchange Transport and configure it for cached mode (or
non-cached)
2) Add a Personal Folders file
3) Set the delivery location to the Personal Folders file

At this point, if I was to create a rule, the rule would be stored in the
personal folder file because it contains the *default* inbox. I'm thinking
this configuration may break rules since items are not truly being delivered
to the Inbox by the Exchange transport. In reality it would be considered a
move.

How close am I to what I thought you originally described.
 
M

Michael Hewson

Thats exactly how I am configured -

The mail is delivered in Cached mode to the personal folder - however the
mail then does not get redirected to the relevant folders as it should do as
designated by the rules I have set. It stays in the Inbox. However if I then
click on Send/Receive All from the toolbar, the mail then gets sent to the
relevant folders as designated by my rules.
It is very strange.

Thanks,
 
N

neo [mvp outlook]

Out of curiosity, why use a PST file when cached mode Exchange offers the
same benefits as that local PST?
 
M

Michael

Most of our mailboxes use Outlook 2000 or XP and that was the configuration
we adopted for those clients - we have only just recently upgraded some of
our clients to 2003 and for the timebeing we wanted to keep a common
configuration for all clients across the domain.
 
G

Guest

I have the same setup with exactly the same problem and it has only been an issue since I installed SP1 for Office 2003.

Al
 
L

Lenny Giambalvo

Michael,
I had this same problem and I turned off Cached Exchange
Server mode and my rules started working. I do not know
why this is happening but it is.

Lenny Giambalvo

Progressive Software
 
L

Leith Tussing

I am having this exact same issue. Actually at least 4 of
our users counting myself are having this issue. All of
them started right after the Office 2003 SP1 install. All
users connect to a local Exchange 2000 server over the
local network, mail is brought down to local PST files for
storage. Any rules defined do not work for any of these
users. Manually hitting "Send/Receive" however will cause
the rules to work. We've tried deleting all rules and
restoring them. Deleteing all rules an recreating them.
But so far nothing has worked. The only thing we haven't
tried yet is reinstalling Office 2003 (since you can't
uninstall the SP or reinstall it). Which really isn't an
option for all our users.

-Leith
 
G

Guest

Lenny,

Your solution also worked for me as well. Unfortunately I have now lost the
benefits of the Cached Exchange Mode. I hope MS investigate this and provide
a real solution soon?

Al
 

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