Can't seem to post a thread on the "new" Tekheads, so here goes on the old Tekheads thread.
Their product range, delivery and pricing are superb.
Their customer service, knowledge of product and e-mail manners are extremely poor (chippy would be a better word re the e-mails) if my experience is typical.
If your hard drive fails, you need to get data recovery on the case and Tekheads say that it will void the warranty, remember they are talking rubbish.
Ignore them, contact the manufacturer direct and the manufacturer will point you towards an approved recovery specialist. In my case, I even got a 10% discount.
The lack of knowledge of Tekheads was annoying. The computer says no attitude with a side order of belligerence was infuriating.
So thank you Tekheads for nothing and thank you Samsung and Kroll recovery for having simply, effective and friendly customer service people and systems.
Stuart