Ian
Administrator
- Joined
- Feb 23, 2002
- Messages
- 19,873
- Reaction score
- 1,499
Old Aria Technology Comments
- Thread starter Ian
- Start date
Aria R The Pitts
Aria Tech used to be excellent (5 years ago). Today they have an abismal telephone manner, totally defunkt Customer Services and if they cant find what you want they will send you what they think is right. God forbid you have received the wrong item or its dead when you get it, you can kiss goodbye to you goods for a month IF you get it back at all. They are far too big now to bother with getting orders right or keeping customers satisfied. There are several other online companies now who kick arias ass.
Aria Tech used to be excellent (5 years ago). Today they have an abismal telephone manner, totally defunkt Customer Services and if they cant find what you want they will send you what they think is right. God forbid you have received the wrong item or its dead when you get it, you can kiss goodbye to you goods for a month IF you get it back at all. They are far too big now to bother with getting orders right or keeping customers satisfied. There are several other online companies now who kick arias ass.
- Joined
- Nov 19, 2004
- Messages
- 1
- Reaction score
- 0
Re: Aria Technology
Terrible service. Ordered something 3 months ago, it turned up faulty, so I returned it and am still waiting for a repalcement. awful.
Terrible service. Ordered something 3 months ago, it turned up faulty, so I returned it and am still waiting for a repalcement. awful.
Re: Aria Technology
I ordered RAM according to my mother board spec. Turned up faulty. Returned after lots of bureaucracy. 1.5 weeks later not a word. I have been in a telephone queue for 3 HOURS this Saturday!!! Having to listen to pre-recorded messages regarding their commitment to customer services.
STAY AWAY FROM THIS VENDOR, THE LOW PRICE IS NOT WORTH THE POOR SERVICE!
I ordered RAM according to my mother board spec. Turned up faulty. Returned after lots of bureaucracy. 1.5 weeks later not a word. I have been in a telephone queue for 3 HOURS this Saturday!!! Having to listen to pre-recorded messages regarding their commitment to customer services.
STAY AWAY FROM THIS VENDOR, THE LOW PRICE IS NOT WORTH THE POOR SERVICE!
Cache-man
Wannabe Webmaster
- Joined
- Mar 16, 2005
- Messages
- 840
- Reaction score
- 0
I've made quite a few orders with aria now, and have always recieved exactly what i ordered, everthing working in great condition, and order always arrived within 2 working days from date of order.
User comments for all of the items they stock are also very usefull.
Excellent - highly recommended!
User comments for all of the items they stock are also very usefull.
Excellent - highly recommended!
- Joined
- May 18, 2004
- Messages
- 6,738
- Reaction score
- 102
i had a perfect experience with them until i had to return some stuff... nightmare!!
- Joined
- Apr 27, 2005
- Messages
- 1
- Reaction score
- 0
Customer Service
Aria Customer Service sucks
I returned speakers I considered to be faulty due to distortion. I was told they were tested and working correctly. I have been trying to discuss this with the Customer Services Manager, Robert Waterworth however he is neither available to take my call and has failed to answer 3 emails for mnearly a week now.
Buy stuff from them but beware if you have to send it back !!!
Aria Customer Service sucks
I returned speakers I considered to be faulty due to distortion. I was told they were tested and working correctly. I have been trying to discuss this with the Customer Services Manager, Robert Waterworth however he is neither available to take my call and has failed to answer 3 emails for mnearly a week now.
Buy stuff from them but beware if you have to send it back !!!
.-=ManQ=-.
<a href="http://www.boltonpc.co.uk">BoltonPC</a> R
- Joined
- May 8, 2005
- Messages
- 53
- Reaction score
- 0
Strange mix of feedback 
I used to be Harry's sales and marketing manager up until August 2003, once a particular numpty (ex Time) left Aria to goto MD and we always had a great response from customers for all areas.
As you all know they moved premises a short time back and whilst they are good at knowing what kit to sell, management and organisation wasn't their strongest point by far, so its not a surprise to me things began to detereorate a little once they relocated. But I imagine they have begain to settle down now it's been a number of months.
I'd be interested to know what the latest feedback is.
I used to be Harry's sales and marketing manager up until August 2003, once a particular numpty (ex Time) left Aria to goto MD and we always had a great response from customers for all areas.As you all know they moved premises a short time back and whilst they are good at knowing what kit to sell, management and organisation wasn't their strongest point by far, so its not a surprise to me things began to detereorate a little once they relocated. But I imagine they have begain to settle down now it's been a number of months.
I'd be interested to know what the latest feedback is.
- Joined
- Sep 28, 2005
- Messages
- 1
- Reaction score
- 0
I have bought loads from them in the past, had the odd hiccup... but nothing major, and always sorted out to my satisfaction! I moved over from buying from another PC supplier due to poor service about 3 years ago.
If the product is delivered correctly and works fine, there is no problem with this supplier.
When there is a problem, things go horribly wrong.
I returned an item as it was eventually proved fauilty and I waited several weeks before a replacement arrived.
Once I'd opened the outer wrapping I noticed the box it was supplied in was damaged by a large gash. The outside packaging was undamaged so Aria had supplied me with this damaged box. Not only that, but there were missing parts, too.
I set up the item and surprise-surprise, it didn't work!
I spent 45 minutes on hold to customer services and got a completly dis-interested employee on the phone. I explained I wanted a refund, and not a replacement and they said it's unlikely they would refund.
I returned this replacement with a letter setting out that i wanted a refund, not replacement, and wanted a refund for the retun postage for both items (over £8.00 each item returned), too.
After 3 months, I got a credit note for the returned item and only one lot of postage. In effect, I have to buy something from them to get my money back.
Needless to say, I shall buy one last item from them, and then never again shall they see me as a customer.
Vote with your feet.
When there is a problem, things go horribly wrong.
I returned an item as it was eventually proved fauilty and I waited several weeks before a replacement arrived.
Once I'd opened the outer wrapping I noticed the box it was supplied in was damaged by a large gash. The outside packaging was undamaged so Aria had supplied me with this damaged box. Not only that, but there were missing parts, too.
I set up the item and surprise-surprise, it didn't work!
I spent 45 minutes on hold to customer services and got a completly dis-interested employee on the phone. I explained I wanted a refund, and not a replacement and they said it's unlikely they would refund.
I returned this replacement with a letter setting out that i wanted a refund, not replacement, and wanted a refund for the retun postage for both items (over £8.00 each item returned), too.
After 3 months, I got a credit note for the returned item and only one lot of postage. In effect, I have to buy something from them to get my money back.
Needless to say, I shall buy one last item from them, and then never again shall they see me as a customer.
Vote with your feet.
- Joined
- Nov 1, 2005
- Messages
- 1
- Reaction score
- 0
Top Notch!
Always had great experiences of trading with Aria, products have always been delivered quickly and to specification. Quick contact when i had problems setting up the TFT i bought from them once. Friendly staff that are willing to help. Especially like the customer comments part of the website which is a way to contact staff for help that other traders do not have.
Keep up the good work Aria!
Always had great experiences of trading with Aria, products have always been delivered quickly and to specification. Quick contact when i had problems setting up the TFT i bought from them once. Friendly staff that are willing to help. Especially like the customer comments part of the website which is a way to contact staff for help that other traders do not have.
Keep up the good work Aria!
Specials always the best around so make sure you check them first. Tend to be a lot of good deals on TFT and portable memory stuff - pen drives etc. Never had any problems so far and delivery is really fast - ordered 4pm and was on my doorstep the next morning by 8!
- Joined
- Aug 11, 2010
- Messages
- 1
- Reaction score
- 0
Advantages: Fast: Payment, Shipping, Delivery and a great forum!
Disadvantages: NONE!
This is the best online shop in the UK!!!
Iv shopped there for years!
They are the cheapest in the UK and Delivery is NextDay when you order before 5:30 PM...
I recently got my Gaming Rig off them. ( Happy to bits!)
It came the next day and all the products were in perfect condition!
The forum is great with over £5000 of prises to win each month and free PnP for forum members who get 50 posts a month.
There is usually a daily competitions and prises range from Loyalty points, Free PnP, Motherboards, Ram , HardDrives, SSDs, Games, Graphics Cards, Processors, Power Supplies and some times if your lucky you can win a Amazing Gaming bundles!
I won't shop anywhere other than Aria .co.uk!
PS, I found a amazing graphics card to be £80 less than the next lowest priced in all shops in the uk !
Summary: I just won't shop any where but here!
Disadvantages: NONE!
This is the best online shop in the UK!!!
Iv shopped there for years!
They are the cheapest in the UK and Delivery is NextDay when you order before 5:30 PM...
I recently got my Gaming Rig off them. ( Happy to bits!)
It came the next day and all the products were in perfect condition!
The forum is great with over £5000 of prises to win each month and free PnP for forum members who get 50 posts a month.
There is usually a daily competitions and prises range from Loyalty points, Free PnP, Motherboards, Ram , HardDrives, SSDs, Games, Graphics Cards, Processors, Power Supplies and some times if your lucky you can win a Amazing Gaming bundles!
I won't shop anywhere other than Aria .co.uk!
PS, I found a amazing graphics card to be £80 less than the next lowest priced in all shops in the uk !
Summary: I just won't shop any where but here!
- Joined
- Mar 5, 2002
- Messages
- 20,281
- Reaction score
- 1,794
Blimey, five years on and we get Aria's MD posting here, we're honoured 
Companies change in five years, look at E-Buyer, they've risen from cheap n nasty to cheap n trustworthy.
Aria are also on my favoured supplier's list but they're no better or worse than a dozen other suppliers.
Aria had turned around a faulty wireless NIC for me within three days a coupla years ago, I was impressed with that.
Aria are ok, but I ain't gonna go licking their nether regions or tuggin' me forelock to them, let's have a little perspective here
Companies change in five years, look at E-Buyer, they've risen from cheap n nasty to cheap n trustworthy.
Aria are also on my favoured supplier's list but they're no better or worse than a dozen other suppliers.
Aria had turned around a faulty wireless NIC for me within three days a coupla years ago, I was impressed with that.
Aria are ok, but I ain't gonna go licking their nether regions or tuggin' me forelock to them, let's have a little perspective here