Mystery PCI device needs to be installed after roll back to SP3 XP Pro

[Doc]

After rolling back to SP2 with XP Pro I'm getting a message on boot
that a PCI device needs to be reinstalled.I see a yellow X in device
manager but it's not clear to me what device it is. I only have 2 PCI
cards installed - an Audigy Soundcard and a video card, both of which
are working. I'm getting a BSOD when attempting to bring up Pinnacle
Studio (video app) and I'm guessing it's related to this. An uninstall
and reinstall of Pinnacle Studio didn't help.

Trying to do auto install doesn't work. How do I determine what this
PCI device is?

Thanks.

 

[Paul]

After rolling back to SP2 with XP Pro I'm getting a message on boot
that a PCI device needs to be reinstalled.I see a yellow X in device
manager but it's not clear to me what device it is. I only have 2 PCI
cards installed - an Audigy Soundcard and a video card, both of which
are working. I'm getting a BSOD when attempting to bring up Pinnacle
Studio (video app) and I'm guessing it's related to this. An uninstall
and reinstall of Pinnacle Studio didn't help.

Trying to do auto install doesn't work. How do I determine what this
PCI device is?

Thanks.

What do you see at the end of the C:\WINDOWS\setupapi.log file ?

If something needs to be installed and fails, perhaps the VEN/DEV
info is recorded for the device there. The entries are dated, and
you're only going to have to look at the last few days worth (since
the uninstall), to get a picture of what is going on.

If I had to guess, a sound card could have a Firewire port (Pinnacle crash...)
or a gameport. I would have thought a Firewire chip would install on
its own, but who knows. Even if it's behind a bridge, it should be
discovered and loaded.

Paul

 

[Doc]

Don't see anything that I understand where you indicated. Device
manager says "No drivers required or installed for this device". This
is what comes up under device instance ID on the Device Manager.

PCI\VEN_8086&DEV_293E&SUBSYS_A0021458&REV_02\3&13C0B0C5&0&D8

 

[Doc]

Appreciate your input. Here's part of the setupapi.log file that seems
to have references to a driver not loading if it gives any clues.

[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 2
Platform ID = 2 (NT)
Service Pack = 2.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2011/09/06 03:55:38 2772.140 Driver Install]
#-019 Searching for hardware ID(s): ide
\cdromasus_drw-2014l1t________________________1.02____,ide
\asus_drw-2014l1t________________________1.02____,ide
\cdromasus_drw-2014l1t________________________,asus_drw-2014l1t________________________1.02____,gencdrom
#-018 Searching for compatible ID(s): gencdrom
#-198 Command line processed: "C:\WINDOWS\system32\wuauclt.exe" /
RunHandlerComServer
#I022 Found "GenCdRom" in C:\WINDOWS\INF\cdrom.inf; Device: "CD-ROM
Drive"; Driver: "CD-ROM Drive"; Provider: "Microsoft"; Mfg: "(Standard
CD-ROM drives)"; Section name: "cdrom_install".
#I023 Actual install section: [cdrom_install]. Rank: 0x00000004.
Effective driver date: 07/01/2001.
[2011/09/06 04:11:35 776.3 Driver Install]
#-019 Searching for hardware ID(s): pci
\ven_8086&dev_293e&subsys_a0021458&rev_02,pci
\ven_8086&dev_293e&subsys_a0021458,pci\ven_8086&dev_293e&cc_040300,pci
\ven_8086&dev_293e&cc_0403
#-018 Searching for compatible ID(s): pci\ven_8086&dev_293e&rev_02,pci
\ven_8086&dev_293e,pci\ven_8086&cc_040300,pci\ven_8086&cc_0403,pci
\ven_8086,pci\cc_040300,pci\cc_0403
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There
are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no
compatible drivers for this device.
[2011/09/06 04:11:40 4020.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line:
rundll32.exe newdev.dll,ClientSideInstall \\.\pipe
\PNP_Device_Install_Pipe_0.{9A116C33-4170-423B-B968-5846E15F4DC0}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): pci
\ven_8086&dev_293e&subsys_a0021458&rev_02,pci
\ven_8086&dev_293e&subsys_a0021458,pci\ven_8086&dev_293e&cc_040300,pci
\ven_8086&dev_293e&cc_0403
#-018 Searching for compatible ID(s): pci\ven_8086&dev_293e&rev_02,pci
\ven_8086&dev_293e,pci\ven_8086&cc_040300,pci\ven_8086&cc_0403,pci
\ven_8086,pci\cc_040300,pci\cc_0403
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There
are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no
compatible drivers for this device.
[2011/09/06 14:11:29 776.3 Driver Install]
#-019 Searching for hardware ID(s): pci
\ven_8086&dev_293e&subsys_a0021458&rev_02,pci
\ven_8086&dev_293e&subsys_a0021458,pci\ven_8086&dev_293e&cc_040300,pci
\ven_8086&dev_293e&cc_0403
#-018 Searching for compatible ID(s): pci\ven_8086&dev_293e&rev_02,pci
\ven_8086&dev_293e,pci\ven_8086&cc_040300,pci\ven_8086&cc_0403,pci
\ven_8086,pci\cc_040300,pci\cc_0403
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There
are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no
compatible drivers for this device.

 

[Paul]

Appreciate your input. Here's part of the setupapi.log file that seems
to have references to a driver not loading if it gives any clues.

[SetupAPI Log] ....
pci\cc_040300 <---

That's the value I see in the Microsoft UAA hotfix installer.
You need the Microsoft UAA driver, as well as the sound
chip HDAudio driver, to have working motherboard sound.

You don't need working motherboard sound if you own a sound card.
Just turn HDAudio off in the BIOS if you don't need it.

If your motherboard sound, is the only sound you've got,
then download the sound driver for the sound chip. When
the sound driver sees it is on a SP1 or SP2 WinXP system,
it will run and install the appropriate hotfix file.

In my other message, I indicated these as examples of
the hotfix files.

kb888111w2ksp4.exe
kb888111xpsp1.exe
kb888111xpsp2.exe

When you see these in the sound driver folders (when the
driver is unzipped), you know the driver is prepared to
do the right thing for the owner of an SP1 or SP2 system.

Vista and Windows 7, as far as I know, already have UAA,
so all they'd need is the device-specific sound driver to
finish the job.

Your system is complaining about CC_040300, so you need UAA
to fix it.

*******

When I tried this page...

http://support.microsoft.com/kb/888111

I was invited to use a Microsoft Fixit

This could very well install UAA for you. Tell us how it works out...

http://support.microsoft.com/mats/AudioPlayback/en-us?entrypoint=lightbox

Paul