my computer reboots on its own after i installed xp office

[shell]

Hi.
I was hoping someone could help me. plsssssssssssss

last week my computer die, so I got it fixed, everything
was fine with it,
properly cos I did not have anything on it, lol only the
op system.

yesterday I had Norton 04, msn 6.1, net waiting, office xp
professional with
front page and my modem driver (v92 modem)oh and my Sony
digal camera
drivers put on. I had to remove my Norton and msn as they
were not getting
on together.

the problem is, I realized since yesterday, my computer
has re-starting on
its own, the times differ, but its between 20- 2hrs.

has anyone got any ideas what's going on?

thanks
shell
p.s my o/s is windows professional xp.

 

[Shenan Stanley]

I was hoping someone could help me. plsssssssssssss

last week my computer die, so I got it fixed, everything
was fine with it,
properly cos I did not have anything on it, lol only the
op system.

yesterday I had Norton 04, msn 6.1, net waiting, office xp
professional with
front page and my modem driver (v92 modem)oh and my Sony
digal camera
drivers put on. I had to remove my Norton and msn as they
were not getting
on together.

the problem is, I realized since yesterday, my computer
has re-starting on
its own, the times differ, but its between 20- 2hrs.

has anyone got any ideas what's going on?

thanks
shell
p.s my o/s is windows professional xp.

Was it fully patched before getting on the Internet? If not (and you did
not have your firewall on) - you might have MSBlaster or some similar worm.
That would also explain those two programs (MSN Messenger and Norton) that
normally get along fine NOT getting along fine on your computer.

Do all of the following:

First - turn on that firewall...
http://www.microsoft.com/WindowsXP/home/using/howto/homenet/icf.asp
If you are getting "Messenger Service" popups - this will also remedy those.


Make sure you have all the updates (critical) installed from:
http://windowsupdate.microsoft.com/
(Scan for updates, Review and Install)


Turn off your System Restore before you start doing the rest
of this cleanup. Sometimes the virus/trojan/etc gets backed up.
After you cleanup fully, turn it back on!!!
http://support.microsoft.com/?kbid=310405


Get rid of the spy/ad/mal-ware..
(Yes - using MORE than one of these.. I recommend at least the first
three.)

Spybot Search and Destroy
http://www.safer-networking.org/

Lavasoft AdAware
http://www.lavasoft.de

Hijack This!
(For browser Hijacks - also look into CWS Shredder)
http://mjc1.com/mirror/hjt/

And Assortment of Others:
http://www.merijn.org/downloads.html


After you cleanup your PC somewhat of spy/ad/mal-ware, verify your antivirus
software is updated and run a full scan of your computer. If you have no
antivirus software - get one NOW!
http://www.grisoft.com/us/us_dwnl_free.php


Empty your Temporary Internet Files and shrink the size it stores to about
80-120MB..
- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section, do the
following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the "Amount of disk space to use:" to
something between 80MB and 120MB. (Betting it is MUCH larger right now.)
- Click OK.
- Click on "Delete Files" and select to "Delete all offline contents"
(the checkbox) and click OK. (If you had a LOT, this could take 2-10 minutes

or more.)
- Once it is done, click OK, close Internet Explorer, re-open Internet
Explorer.


Turn back on your System Restore at this point!!


Uninstall any software you do not use often/ever. (If you have something
installed but never use it, uninstall it. If you go through Control
Panel -> Add/Remove Programs and see things you seldom if ever use, it is to
your advantage to remove it.)


Update all of your hardware drivers (find the manufacturers of your video
card, motherboard, sound card, modem, network card and so on - go to their
web pages, look for Windows XP drivers there and download/install the newest
ones.)

 

[Guest]

hi
thank u for your help.
kind regards
shell

-----Original Message-----


Was it fully patched before getting on the Internet? If not (and you did
not have your firewall on) - you might have MSBlaster or some similar worm.
That would also explain those two programs (MSN Messenger and Norton) that
normally get along fine NOT getting along fine on your computer.

Do all of the following:

First - turn on that firewall...
http://www.microsoft.com/WindowsXP/home/using/howto/homene t/icf.asp
If you are getting "Messenger Service" popups - this will also remedy those.


Make sure you have all the updates (critical) installed from:
http://windowsupdate.microsoft.com/
(Scan for updates, Review and Install)


Turn off your System Restore before you start doing the rest
of this cleanup. Sometimes the virus/trojan/etc gets backed up.
After you cleanup fully, turn it back on!!!
http://support.microsoft.com/?kbid=310405


Get rid of the spy/ad/mal-ware..
(Yes - using MORE than one of these.. I recommend at least the first
three.)

Spybot Search and Destroy
http://www.safer-networking.org/

Lavasoft AdAware
http://www.lavasoft.de

Hijack This!
(For browser Hijacks - also look into CWS Shredder)
http://mjc1.com/mirror/hjt/

And Assortment of Others:
http://www.merijn.org/downloads.html


After you cleanup your PC somewhat of spy/ad/mal-ware, verify your antivirus
software is updated and run a full scan of your computer. If you have no
antivirus software - get one NOW!
http://www.grisoft.com/us/us_dwnl_free.php


Empty your Temporary Internet Files and shrink the size it stores to about
80-120MB..
- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section, do the
following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the "Amount of disk space to use:" to
something between 80MB and 120MB. (Betting it is MUCH larger right now.)
- Click OK.
- Click on "Delete Files" and select to "Delete all offline contents"
(the checkbox) and click OK. (If you had a LOT, this could take 2-10 minutes

or more.)
- Once it is done, click OK, close Internet Explorer, re- open Internet
Explorer.


Turn back on your System Restore at this point!!


Uninstall any software you do not use often/ever. (If you have something
installed but never use it, uninstall it. If you go through Control
Panel -> Add/Remove Programs and see things you seldom if ever use, it is to
your advantage to remove it.)


Update all of your hardware drivers (find the manufacturers of your video
card, motherboard, sound card, modem, network card and so on - go to their
web pages, look for Windows XP drivers there and download/install the newest
ones.)

 

[Robyn]

Thank goodness someone else has the same problem although I'm using XPHome.
I asked this question months ago and never found a reply. (Using OE and I'm
sure I miss some posts and replies)

I found no association with software for my problem and usually wasn't
around when it rebooted itself in the same time frames you mention but a
family member saw it reboot when the phone rang on one occasion - don't know
if that is any help. I think when the cupboard door attached to the
workspace was banged shut it occurred too.

I've done a lot of searches to find the cause but now if I want to make sure
the pc doesn't reboot, I switch it off at the power point on the wall.

Robyn


Hi.
I was hoping someone could help me. plsssssssssssss

last week my computer die, so I got it fixed, everything
was fine with it,
properly cos I did not have anything on it, lol only the
op system.

yesterday I had Norton 04, msn 6.1, net waiting, office xp
professional with
front page and my modem driver (v92 modem)oh and my Sony
digal camera
drivers put on. I had to remove my Norton and msn as they
were not getting
on together.

the problem is, I realized since yesterday, my computer
has re-starting on
its own, the times differ, but its between 20- 2hrs.

has anyone got any ideas what's going on?

thanks
shell
p.s my o/s is windows professional xp.