msmsgs.exe application error

[Diego]

Im having a problem with messenger. This is what appears
at my screen every hour or so.
Layered hidden window: msmsgs.exe - application error

The instruction at "0x10001240" referenced memory
at "0x10001240". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

What does this mean, I can't find a solution for this,
please need some help

 

[Jonathan Kay [MVP]]

Greetings Diego,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause some of this
behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com