missing ptp file- cannot transfer photos to computer from new Sony

[Guest]

I have Windows XP professional, and a brand new Sony DSC-H1. I have not yet
been able to transfer photos. Sony tech support says it is a Windows issue.
The error statement that I'm getting is that file ptpusd.dll on (Unknown) is
not found. Does anyone have any suggestions? I would greatly appreciate it...

Thanks

 

[John Inzer]

I have Windows XP professional, and a brand new Sony
DSC-H1. I have not yet been able to transfer photos.
Sony tech support says it is a Windows issue. The error
statement that I'm getting is that file ptpusd.dll on
(Unknown) is not found. Does anyone have any
suggestions? I would greatly appreciate it...

Thanks

=============================================
Maybe the following articles will offer some ideas:

(814390) File Transfer from Digital Camera Fails
http://support.microsoft.com/?kbid=814390

(317181) Cannot Transfer Images From
Your Nikon Digital Camera
http://support.microsoft.com/?kbid=317181


--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

 

[Guest]

Thanks John- I haven't had any luck with those articles either...very
frustrating, but thanks for trying. Any other thoughts? I've tried
downloading the file from the web, but since it is a dll file, my computer
won't take it.

 

[John Inzer]

Thanks John- I haven't had any luck with those articles
either...very frustrating, but thanks for trying. Any
other thoughts? I've tried downloading the file from the
web, but since it is a dll file, my computer won't take
it.

====================================
Have you installed Windows XP SP2?

Maybe a USB card reader would be a
good investment?


--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

 

[Guest]

HI again John- I did download the service pack 2 but it didn't help. It
turns out there are other people having this same problem with Sony. They
resorted to a card reader. i borrowed one yesterday, and it worked like a
charm. I guess I'll have to invest a little more $$...

Thanks for your help. -deb

 

[John Inzer]

HI again John- I did download the service pack 2 but it
didn't help. It turns out there are other people having
this same problem with Sony. They resorted to a card
reader. i borrowed one yesterday, and it worked like a
charm. I guess I'll have to invest a little more $$...

Thanks for your help. -deb

=======================================
Well...at least you discovered a working solution.

You're welcome and thanks for the update.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375