Microsoft Visual C++ Runtime Library Runtime Error!

[LoriG]

Hi,

I am using hp officejet 6100 series for Windows 98, 2000,
ME, XP on a hp pavilion zd7168cl digital media Lap Top.

When I go and click on Start, then My Pictures folder it
opens up the HP Image Zone, then after clicking on a
couple of different photos it tells me I have an error
and askes me to send error report to Microsoft, which I
do. Then program closes down. Then if I go and just try
to open from the folder I get this message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\Windows\Explorer.EXE
Abnormal Program termination

I have ran a virus scan, ran Ad Ware, made sure all
windows updates are current, even did a system restore
from a previous date, but nothing has fixed the problem.
The only other two things that I can think of doing is to
renstall my Windows Operating system, or (HOPEFULLY NOT)
have to do a quick restore on the computer.

Anyone have any ideas as to how to fix this problem?

Thanks,

Lori

 

[John Inzer]

Hi,

I am using hp officejet 6100 series for Windows 98, 2000,
ME, XP on a hp pavilion zd7168cl digital media Lap Top.

When I go and click on Start, then My Pictures folder it
opens up the HP Image Zone, then after clicking on a
couple of different photos it tells me I have an error
and askes me to send error report to Microsoft, which I
do. Then program closes down. Then if I go and just try
to open from the folder I get this message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\Windows\Explorer.EXE
Abnormal Program termination

I have ran a virus scan, ran Ad Ware, made sure all
windows updates are current, even did a system restore
from a previous date, but nothing has fixed the problem.
The only other two things that I can think of doing is to
renstall my Windows Operating system, or (HOPEFULLY NOT)
have to do a quick restore on the computer.

Anyone have any ideas as to how to fix this problem?

Thanks,

Lori

====================================
I don't have a fix for you but I'm just wondering if
you have eFax Messenger Plus installed?

Have you recently installed/uninstalled/updated
any software that might coincide with this issue?

Have you tried HP Support?

HP Support Forum
http://tinyurl.com/2ntmt
--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

 

[Lori]

-----Original Message-----

====================================
I don't have a fix for you but I'm just wondering if
you have eFax Messenger Plus installed?

Have you recently installed/uninstalled/updated
any software that might coincide with this issue?

Have you tried HP Support?

HP Support Forum
http://tinyurl.com/2ntmt
--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

No new software, I did un install and then re install

the hp officejet 6100 to see if this would fix the
problem, and it did not.....I will post my question at
the HP Support Forum.....thanks.