Microsoft anti-spy are cannot detect internet

[Gary Boatman]

Anti-spyware was running fine under a dial-up AOL
connection. I just installed Verizon DSL and the auto
updater can NOT detect an internet connection.
I uninstalled/installed anti-spyware but no change.
Has anyone a solution to this?
Thanks

 

[Engel]

Hi Gary,

If this is Windows XP SP2, try this at a command prompt:

netsh winsock reset

and hit enter.

If this is another version of Windows, follow this KB
article:

http://support.microsoft.com/kb/892350

Engel

 

[Gary]

Thank you for the reply. I am XP SP2 but the netsh
command did not resolve the issue.
Gary

 

[Bill Sanderson]

Have you set Internet Explorer or Outlook Express to work offline? Do you
have a software or hardware firewall that controls outbound connections?

 

[JanO]

I had the same problem. DSL and no update.
I turned off the Firewall and then it was possible to
download.

 

[Bill Sanderson]

What firewall was involved? If you search the help for Microsoft
Antispyware, it has some information about what needs to be allowed out
through a firewall that controls outbound traffic.

--

 

[gary boatman]

The firewall is McAfee (but I disabled it) antispyware
still failes.

 

[Gary Boatman]

1. IE is NOT set to work offline
2. McAfee is my firewall but antispyware fails even with
the firewall disabled.
3. The netsh command did not help
4. Here is a real strange...if I have an AOL connection
going (either dial-up or under IE (dsl)) antispyware
updater will work ok....go figure!

 

[Bill Sanderson]

That observation about AOL is probably crucial to understanding your issue,
I suspect.

I'm just back from Redmond having taken approximately 12 hours in the
journey. Will get some sleep, then think about this.

--

 

[Gary Boatman]

I am sorry that I misspoke about item #4.
MSAS works under an AOL dial-up connection and AOL DSL
connection (both running under the AOL browser..not IE as
I had originally stated)

 

[Guest]

Bill, I have some more clues. The verizon tech had me change several ie
config items during some problem solving at DSL install time that might be
contributing to my problem. I have 2 other accounts on this computer (one
admin, one not) that can successfully update....so I will proceed
to do a detailed differences analysis to see if I can make things better.
Thanks for your help.

 

[Guest]

Anti-spyware was running fine under a dial-up AOL
connection. I just installed Verizon DSL and the auto
updater can NOT detect an internet connection. I am connected, same result
I uninstalled/installed anti-spyware but no change.
Has anyone a solution to this?
Thanks

 

[Guest]

Anti-spyware was running fine under a dial-up AOL
connection. I just installed Verizon DSL and the auto
updater can NOT detect an internet connection.
I uninstalled/installed anti-spyware but no change.
Has anyone a solution to this?
Thanks

 

[Guest]

Bill, this post from ENGEL fixed my problem

Just open IE, Tools, Internet Options,
Connections, LAN Settings, and be sure that "Automatically
detect settings" is checked.

 

[Bill Sanderson]

Thanks - that's definitely something I should have thought of.

Sorry I let this thread slip.

Are you on a corporate network that has a proxy server?

--

 

[Bill Sanderson]

Also, FWIW, they've just announced that for

Windows ® Defender (new name for beta2)

definition updates will be coming via AutoUpdate--so your issue should
disappear.

 

[Guest]

No corp. network. I am, fortunately, retired from this business. My current
connection is thru Verizon DSL.....whatever that involves. Thanks for your
help.
Gary

 

[Bill Sanderson]

Ditto (Verizon DSL)

Interesting. I need to figure out what that setting is really doing--a very
knowledgable networking MVP here was of the opinion that the setting would
only make a difference if you were on a network that did, in fact, have a
proxy server, and you weren't configured to use it.

This doesn't seem to match the facts in your situation--so there must be
more to it--thanks!

--

 

[Guest]

McAfee test of my firewall invokes hackerwatch.org to probe my computer. The
probe fails indicating that I am behind a NAT or Proxy. I do not have a proxy
configured. Guess that's about all I can contribute.

 

[Bill Sanderson]

What's the device that Verizon has supplied that connects you to the
Internet? I've got a straight DSL modem, but have also supplied my own
wireless router. In some more recent installs, Verizon supplies a router,
as I understand it--which would be the reason for the NAT reference.

--