Mails are automaticaly deleted after being reading

[Tommy]

Hello all,

I've got a little problem with Outlook 2002.
Wenn I get a new message in the receive box and I open it to read it, and
wenn I click on the cross to close the email, the mail is automaticaly
deleted from outlook without being moving in the deleted items folder. The
problem is if I don't answer directly, the message is lost.
I already checked the options but I can't found which one musts be changed
to keep all the messages in the incomming box.

I hoppe you will anderstand my problem and that someone will be able to help
me

Best regards,
Tommy.

 

[Brian Tillman]

I've got a little problem with Outlook 2002.
Wenn I get a new message in the receive box and I open it to read it,
and wenn I click on the cross to close the email, the mail is
automaticaly deleted from outlook without being moving in the deleted
items folder. The problem is if I don't answer directly, the message
is lost. I already checked the options but I can't found which one musts
be
changed to keep all the messages in the incomming box.

1) Make sure your View is set to "Messages" and not "Unread Messages".
2) Make sure you're sorting the Inbox by the Received column and not
another, like the icon.

 

[Tommy]

Hello Brian,

thank you for your help. But I had already look at this both possibility.
There must be an other problem why my mails are automaticaly deleted.

If someone has an other idee, your welcome.

regards,
Tommy.

 

[Brian Tillman]

thank you for your help. But I had already look at this both
possibility. There must be an other problem why my mails are
automaticaly deleted.

Where is your delivery location, an Exchange mailbox or a PST?

 

[Tommy]

a PST!

Tommy

Where is your delivery location, an Exchange mailbox or a PST?

 

[Brian Tillman]

a PST!

I'm afraid I have no other ideas. Sorry.

 

[Brian Tillman]

a PST!

Well, one other idea. Make sure you uninstall any add-ins like an antivirus
or antispam program or Plaxo while you test.