Losing wireless sporadically, not after sleeping, must restart

S

Susan C.

Hi this is a new notebook computer. I sometimes get kicked off the internet
while I'm at home, while I'm actually on it as in not after "sleep" mode. My
roommate doesn't have problems, and I haven't noticed problems elsewhere
although I only very rarely use it elsewhere. I have started to use it just
in front of the modem itself, without any other devices nearby.

It works again after I restart the computer. We had the key changed
recently. My roommate used to get kicked off but then would just unplug &
replug the modem, and she didn't have to restart her computer.

I've checked with Gateway and they swear for some reason it couldn't be my
computer although that seems fishy to me. Comcast can't see why it would
have to do with them and to be honest I can't either.

Is it a setting on my computer? I already checked this link
http://www.chicagotech.net/netforums/viewtopic.php?t=251&start=0&postdays=0&postorder=asc&highlight=
but it has to do with getting kicked off consistently after 15 minutes. And
I'm plugged into an outlet so it's not a power supply issue.

Here are my specs:

Gateway notebook MT3423, Vista pre-installed
Realtek 8185 Extensible 802.11 b/g Wireless Device

Comcast Hi-Speed Internet Access
Netgear Wireless Cable Modem Gateway CG814WG

Thanks very much,
Susan
 
S

Susan C.

Robert L. (MS-MVP) said:
Posting the result of ipconfig /all may help.
Click to expand...
(I'm very impressed with myself for figuring out how to do this...)


Windows IP Configuration

Host Name . . . . . . . . . . . . : SUSAN-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : chn.comcast.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Realtek 8185 Extensible 802.11b/g
Wireles
s Device
Physical Address. . . . . . . . . : 00-C0-A8-F4-71-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b4fc:59af:1468:78e8%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 17, 2008 12:11:44 AM
Lease Expires . . . . . . . . . . : Monday, March 17, 2008 3:11:48 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 234930344
DNS Servers . . . . . . . . . . . : 68.87.73.242
68.87.71.226
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-03-25-48-E1-87
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : isatap.chn.comcast.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.3%16(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 68.87.73.242
68.87.71.226
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7733F44F-112E-4968-9481-3879BF197
D2F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:cf2e:308c:282d:2b6a:3f57:fffc(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::282d:2b6a:3f57:fffc%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\SUSAN>
 
B

Barb Bowman

you can try unbinding IPv6
http://digitalmediaphile.wordpress.com/ipv6-how-to-unbind-from-a-nic-in-windows-vista/

what programs are you using when you are disconnected?

(I'm very impressed with myself for figuring out how to do this...)


Windows IP Configuration

Host Name . . . . . . . . . . . . : SUSAN-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : chn.comcast.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Realtek 8185 Extensible 802.11b/g
Wireles
s Device
Physical Address. . . . . . . . . : 00-C0-A8-F4-71-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b4fc:59af:1468:78e8%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 17, 2008 12:11:44 AM
Lease Expires . . . . . . . . . . : Monday, March 17, 2008 3:11:48 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 234930344
DNS Servers . . . . . . . . . . . : 68.87.73.242
68.87.71.226
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-03-25-48-E1-87
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : isatap.chn.comcast.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.3%16(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 68.87.73.242
68.87.71.226
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7733F44F-112E-4968-9481-3879BF197
D2F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:cf2e:308c:282d:2b6a:3f57:fffc(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::282d:2b6a:3f57:fffc%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\SUSAN>
Click to expand...
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
S

Susan C.

Barb Bowman said:
you can try unbinding IPv6
http://digitalmediaphile.wordpress.com/ipv6-how-to-unbind-from-a-nic-in-windows-vista/

what programs are you using when you are disconnected?
Click to expand...

I use Firefox 2.0....whatever the latest one is. It happens most often when
I'm using Research Port through my school's library, which allows me to
access various academic journals. Now that I think of it, it happens
repeatedly, when I'm using a citation manager called RefWorks. I just
switched to Zotero by Mozilla, though.

(This probably has nothing to do with it, but my wireless Microsoft mouse
prevented my computer from entering into any power save mode, including the
screen saver, until a Gateway tech pointed me to a rather obscure fix.)

Just so I know before I try it, why would I unbind IPv6? I looked up IV6
and NIC but am puzzled as to why I would want to try this?

By the way, when I started up this morning, Windows started in some limited
mode, then I checked the box to start up Normally, and then when it did, I
had Napster & Google Toolbar installed and the Toolbar would not go away no
matter what I did. So I did a System Restore. Did this have something to do
with looking at the IPconfig?

Thanks very much,
Susan
 
B

Barb Bowman

IPv6 eventually will be needed because we are running out of
available space in IPv4. Many routers and network devices just don't
support IPv6 yet or don't support it properly. For your purposes,
unbinding it will insure that connectivity issues aren't impacted by
either bad support or no support.

running ipconfig has no impact on Windows startup. When you selected
start normally, it included some programs that previously were
blocked.

I use Firefox 2.0....whatever the latest one is. It happens most often when
I'm using Research Port through my school's library, which allows me to
access various academic journals. Now that I think of it, it happens
repeatedly, when I'm using a citation manager called RefWorks. I just
switched to Zotero by Mozilla, though.

(This probably has nothing to do with it, but my wireless Microsoft mouse
prevented my computer from entering into any power save mode, including the
screen saver, until a Gateway tech pointed me to a rather obscure fix.)

Just so I know before I try it, why would I unbind IPv6? I looked up IV6
and NIC but am puzzled as to why I would want to try this?

By the way, when I started up this morning, Windows started in some limited
mode, then I checked the box to start up Normally, and then when it did, I
had Napster & Google Toolbar installed and the Toolbar would not go away no
matter what I did. So I did a System Restore. Did this have something to do
with looking at the IPconfig?

Thanks very much,
Susan
Click to expand...
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
B

Bob F.

Please include enough of the previous message(s) so that others trying to
follow this thread know what you are talking about. Also please try to
“edit out†the non relevant portions. It helps everyone. If you are using
Windows Mail, Go to:
Tools > Options > Send > check - “Include message in replyâ€
 

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