Logon dialog requesting user name and password keeps me from accessing my mail. Any ideas?

[Rob]

I'm using Vista 64 bit and have been using WinMail (Outlook Express
replacement) since I upgraded. Now, all of the sudden I'm getting the logon
dialog popping up anytime I try to access my mail. Even though I did not set
it up to require a logon and password when I set it up, I tried every ID and
Password I've ever used and I keep getting the error msg I'm inputting the
wrong ID and./or Password in.

Can anyone please tell me what I can do to get rid of that dialog so I can
get back into my mail?

Thanks much in advance, Rob

 

[mac]

I'm using Vista 64 bit and have been using WinMail (Outlook Express
replacement) since I upgraded. Now, all of the sudden I'm getting the
logon dialog popping up anytime I try to access my mail. Even though I did
not set it up to require a logon and password when I set it up, I tried
every ID and Password I've ever used and I keep getting the error msg I'm
inputting the wrong ID and./or Password in.

Can anyone please tell me what I can do to get rid of that dialog so I can
get back into my mail?

Thanks much in advance, Rob

Contact Cox, your ISP, and ask them to reset your account details, explain
the problem that you are having.

We have no Idea what your password might be?

 

[slk759]

This can be a symptom of antivirus interference. Try a test please, invoke
a manual virus scan on your PC and report back if it then lets you in mail
without the password prompts. (I have a theory . . . . )

 

[Rob]

Thanks Steve, I had already been in contact with my ISP and we reset the
password and created a new one etc and no luck there.

I did just load some new antivirus software just prior to this happening.
I'm starting the scan now ...... until then thanks much and I'll keep this
open for more input and my feedback.

 

[slk759]

You may not need to wait for the scan to complete . . . . try the mail now,
if no dice, try it again after the scan. What AV s/w did you install?

 

[Rob]

+I've completed a manual scan and there were no threats, malware, etc. I
still have the problem of the logon dialog. I'm thankful there are people
like yourself that are sticking with me to resolve this. What next?

Take care, Rob

 

[slk759]

My curiosity resided in could you start WM without the login loop once you
started the AV scan manually - not waiting for it to complete, just starting
it and then immediately attempting to open WM. My guess is that it is not
working. You didn't say which AV you installed recently. Try disabling the
AV's email component - you may have to uninstall and then "custom" reinstall
to achieve that. I test the email while it is temporarily uninstalled for
the most accurate determination of the product's interference.

 

[Rob]

Horseturds, I've tried your suggestions "SLK" and no good. I even have AV
completely uninstalled and I've run cleanup utilities for the drive and
registry. Still the same old dialog pops up. I'm rackin my very small
"obtula mongota" (whatever that means LOL).

Anyway thanks again and I'll keep updates posted as needed, take care Rob.

 

[Gary VanderMolen [MVP]]

Have you ever had Norton or McAfee antivirus installed on that PC?
Those are often included as a free trial on new computers. If so,
their uninstall needs to be followed up by using the vendor's
removal utility.

Also, that email account in your Windows Mail may be corrupted.
Delete it, restart Windows Mail, then recreate the account.

 

[mac]

Horseturds, I've tried your suggestions "SLK" and no good. I even have AV
completely uninstalled and I've run cleanup utilities for the drive and
registry. Still the same old dialog pops up. I'm rackin my very small
"obtula mongota" (whatever that means LOL).

Did you try your new account password etc at the cox.net online email
access?
http://www.cox.net/

 

[Sam Hobbs]

Note that "cleanup utilities for the drive and registry" does not sound like
the cleanup utility that you need to run. If the AV program that you
uninstalled has a special cleanup utility, then you must use it; otherwise
you are vulnerable to the affect of the AV program even if you think you
have uninstalled it.