Live Meeting Add-in not loading

[laura]

We have had a few machines in our company where, for no reason, the Live
Meeting add-in for Outlook stops working. Reinstalling does not fix the
issue. We can enable it in the Privacy Options, Add-ins area but it still
will not load.

In the Trust Center, Add-ins, when you click on GO at the bottom of that
window with COM Add-ins selected and try to check the box for it we get "This
add-in is installed for all users on this computer and can only be connected
or disconnected by an admin." The Load Behavior is "Not Loaded" and states
"a runtime error occurred during the loading of the COM Add-in."

Does anyone know how to fix this?

Thanks,
Laura

 

[Michael Bauer [MVP - Outlook]]

Depending on your Outlook version, go to:

- For OL2003 or older: Help/About/Disabled Items
- Since OL2007: Help/Disabled Items

and see whether you can enable the Addin there. Then a restart of Outlook
might be necessary.

--
Best regards
Michael Bauer - MVP Outlook

: Outlook Categories? Category Manager Is Your Tool
: VBOffice Reporter for Data Analysis & Reporting
: <http://www.vboffice.net/product.html?pub=6&lang=en>


Am Wed, 7 Oct 2009 14:08:02 -0700 schrieb laura:

 

[Lee Rogers]

I am having the same problem. Seem to start out of nowhere... It doesn't
show as disabled. Apparently, just won't start.

 

[Michael Bauer [MVP - Outlook]]

Then I'd try to install it again. Before that, ensure that Outlook is
closed.

--
Best regards
Michael Bauer - MVP Outlook

: Outlook Categories? Category Manager Is Your Tool
: VBOffice Reporter for Data Analysis & Reporting
: <http://www.vboffice.net/product.html?pub=6&lang=en>


Am Tue, 20 Oct 2009 14:06:01 -0700 schrieb Lee Rogers:

 

[laura]

Reinstalling the Add-in does not work either and for me the same as Lee
stated, it does not show as a disabled Add-in.

I've checked the loadbehavior of the add-in in the registry and it is set to
3 as it should be (per MS articles). I have also tried re-registering the
lmaddins.dll file. Also tried opening Outlook as an administrator. This
showed the missing LiveMeeting Add-in but then opening Outlook normally (our
users are not local admins on their machines) it did not load.

So far there is no solution that works.

Laura

 

[Michael Bauer [MVP - Outlook]]

Is the addin registered in the registry under Current_User or under
Local_Machine (see Software/Microsoft/Office/Outlook/Addins)? If the first,
that's wrong and can be seen only by the person who's installed it.

--
Best regards
Michael Bauer - MVP Outlook

: Outlook Categories? Category Manager Is Your Tool
: VBOffice Reporter for Data Analysis & Reporting
: <http://www.vboffice.net/product.html?pub=6&lang=en>


Am Mon, 26 Oct 2009 15:02:01 -0700 schrieb laura:

 

[laura]

it is registered under Local_Machine and has a load behavior of 3, which I
believe I found in another posting somewhere that should be correct.

Laura

 

[Michael Bauer [MVP - Outlook]]

I assume it cannot load due to any restrictions on the user permission. The
vendor should be able to help on this.

--
Best regards
Michael Bauer - MVP Outlook

: Outlook Categories? Category Manager Is Your Tool
: VBOffice Reporter for Data Analysis & Reporting
: <http://www.vboffice.net/product.html?pub=6&lang=en>


Am Tue, 27 Oct 2009 14:58:01 -0700 schrieb laura:

 

[laura]

why would permissions all of a sudden be an issue? installing the add-in with
administrative credentials is not a problem and for the majority of the users
with this installed it is working fine. this problem seemed to start
happening for no reason and on random laptops at different times.

 

[SuMeRiaN]

I didnt read much but I thought I would post a work around I came across.
Keep in mind I do not know much about these computer things.

ME Vista 32, user had admin priv but was still unable to make changes to
this add-on. I received the same error many here reported. I went to the
CP/USERS/ and clicked Turn OFF user account control on/off.

After click the off button I was prompted for a reboot, upon returning to
outlook I was than able to make the necessary changes to this add in (turn it
on)

I doubt this helps but you never know. Feel free to send hate mail to; rick
at BelcampMD.com

 

[laura]

i was hopeful that this would be a work around but it did not work for our
users.

there has to be some kind of support for this. it's a MS product.

laura

 

[Michael Bauer [MVP - Outlook]]

there has to be some kind of support for this. it's a MS product.

That's why I suggested to contact the them.

--
Best regards
Michael Bauer - MVP Outlook

: Outlook Categories? Category Manager Is Your Tool
: VBOffice Reporter for Data Analysis & Reporting
: <http://www.vboffice.net/product.html?pub=6&lang=en>

Am Tue, 3 Nov 2009 07:34:10 -0800 schrieb laura: