I have a similar problem with my P4350. I sent Lexmark an email as
follows:
Sometimes (fortunately not always) I am unable to turn off the printer
using the Power button after completing a print job. The voice
announcement says the job is completed and the drop-down window in the
lower right hand corner of the monitor disappears but the printer
panel display says "Printing". To turn the printer off I have to
unplug it, plug it back in and then use the Power button to turn it
off. Any suugestions?
Their reply:
Thank you for using Lexmark$B!G(Bs e-mail support service. I very
much appreciate the opportunity to serve you, and I look forward to
providing you with a speedy and effective solution.
Connect the printer directly to the power outlet. Surge protectors can
actually draw power away from the printer. If this fails, please try
multiple power outlets to ensure your specific outlet is not damaged,
and make sure the printer is not connected to the PC while testing the
unit.
Next, please self-test the printer. Since we are unsure where the
problem exists, we must do eliminative troubleshooting to rule out
parts of the printing system. The self-test allows us to rule out
software and the cable by testing the hardware by itself. Please note
that this is not a "fix," but rather a diagnostic test to determine if
your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer
and make sure it makes a setup noise when the cable is reattached.
Next, try this printer self-test by following the steps given below:
1. Press the "Menu" button.
2. Press the down arrow button 9 times until the screen displays
"Print
Test Page."
3. Press the "Select" button to begin printing the self-test.
You should see text followed by a thick 1-inch black bar. Under this
bar, should be a process gray bar about a 1/2-inch thick. Below this
line should be a set of railroad like bars of cyan, magenta, and
yellow.
Should this test fail, try it again without cartridges installed. If
the self-test still fails to take paper in and make sounds like the
carrier is moving across the paper, this is a hardware issue, and the
printer will require service. If the self-test completes without any
cartridges installed, run the self-test again with only the color
cartridge installed. (If you have both black and color cartridges,
after this test, run the test again with just the black cartridge
installed.) If you find that either cartridge causes the self-test to
fail, please let us know.
If the self-test prints, but has lines or smudges or other print
quality issues, please let us know. This includes any print quality
issues, we need to know if the problems you have with your black or
color are based in the printer, or communications with your computer,
or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware
is not at fault. The issue may be a communication problem, or perhaps
a software conflict.
If you have any more questions or concerns, please contact me at your
convenience and I will be happy to assist you. (If I am not available,
another representative will reply to you as soon as possible.) To
respond, please select "Reply" in your e-mail software, and be sure
that the past e-mail is included in this reply.
[AOL Users: In order to include the previous e-mail, you must
highlight it with your mouse when you are replying.]
If you need to reply, please be sure to include in your message all
information from prior e-mail messages & replies. If your e-mail
client automatically deletes prior e-mail thread information, it will
cause a delay while we look up your support history. If this is the
case you may want to save the old e-mails as attachments and attach
them to the current e-mail.
Sincerely,
Jeenu
Lexmark eSupport Team
http://support.lexmark.com
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Removed and Reinstalled.
Downloaded the Drivers to make sure I had the latest.
But here is what happens.
Printing has started.Then it stops.
You can't turn off printer or anything,you must unplug printer to shut
it off.
I have Windows XP Home.
And there is no error just says Printing started then stops.
This really threw me
Surge protectors can actually draw power away from the printer.<
It's obviously a 'form' reply. I did as they suggested and of course
nothing changed. I haven't replied to them yet.
Glenn
