jpegs download as untitled bmps

[Clydedidit]

I'm running Windows 2000 with all the patches and service
packs for 2000 and IE6. Recently, when I try to download
images, they only download as untitled BMPs.

I have emptied the cache, deleted cookies, "Repaired"
Internet Explorer, defragmented the hard drive, run Norton
Utilities . . . thrown salt over my shoulder and tangoed
with a witch doctor while chanting "Hail, Mary." Yet,
nothing seems to work.

Anybody got any ideas?

Thanks in advance,

Clydedidit

 

[Sandi - Microsoft MVP]

Clyde:

Go to IE tools, internet options, general tab and delete all temporary
internet files.

Check for damaged files in ..\downloaded program files (also accessed via IE
tools, internet options, settings button (TIF), view objects button. If
found, right click and select update or delete depending on what they are,
and whether they are needed.

MS kb articles regarding the problem are as follows:



Internet Explorer Saves Images As Bitmaps (.bmp Files)

http://support.microsoft.com/default.aspx?scid=kb;en-us;810978



Internet Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/support/kb/articles/Q260/6/50.ASP



Cannot Select .jpg When Saving Graphic from a Web Page with a Username and
Password in the URL

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q266952



Interesting side note:

jpg files are typically encoded in a three-channel, RGB format. It is
possible, in some programs, to create .jpg files that are encoded in
four-channel, CMYK color format (cyan, magenta, yellow, and black used in
four-color printed reproduction). Importantly, Windows is unable to display
..jpg files that are not in three-channel, RGB color format under all
circumstances - they will work in standard view, but functions such as
thumbnail won't work." This interesting problem may also prevent pictures
from being saved as JPG (only BMP) will be available, and weird effects when
trying to print 4 channel jpgs.

 

[Clydedidit]

Thanks, Sandi,

But, I already went through Microsoft Knowledge Base
articles 250747, 260650 and 810978 without any luck.

I had this same problem about 2 years ago and don't
remember what I did to "fix" it. I do remember, however,
that it was a bit more than deleting temp files and
removing damaged files.

Any other ideas would be greatly appreciated.

Clyde

 

[Sandi - Microsoft MVP]

Deleting temp file (specifically the IE cache) is not sufficient. You must
delete the folders in their entirety.