J
jason(at)tommyk(dot)com
I didn't see a "Windows Installer" newsgroup and I'm installing on Win
XP so I'm posting here.
Basically, I'm getting this error when trying to install the latest Palm
Desktop. I've contacted their support and after a couple mails their
latest support contact is telling me that: "Please be informed that
this error message is something related to the Operating System of the
computer you are using. So please contact Microsoft technical support
for further clarifications on this issue." I'm very suspicious that
this statement--unfortunately for me--is not the case.
What I'm asking is if this PalmOne(tm) tech is right to refer me to MS
to get support for this issue. If he's not right, does anyone have any
tips in getting further help from PalmOne?
All prior comm's between myself and PalmOne(tm) support pasted below
sigdashes (read it and weep, they're *really* bad. My paperboy probably
knows better). Emails have been despamified.
Cheers,
~Jason
--
Dear Jason,
Thank you for writing to palmOneâ„¢ Technical support. This is Arun
and I am
responding to your recent email regarding your Palm Vx.
Jason, in light of your query my understanding is when you try to
install
the Palm Desktop software you are getting an error message which says
“'Internal Error 2738â€. Please be informed that this error message is
something related to the Operating System of the computer you are
using. So
please contact Microsoft technical support for further clarifications on
this issue.
If you have further queries regarding your hand held please write
back to
us. We will be happy to assist you.
To learn more about palmoneâ„¢ handhelds, software updates, set up
guides and
other solutions, be sure to visit the PalmOneâ„¢, Inc. support web
site at:
http://www.palmone.com/us/support/
Thank you for choosing palmOneâ„¢
Sincerely,
Arun.R
palmOneâ„¢ Technical support
Please take some time to complete the Customer Satisfaction Survey
that will
be e-mailed to you for this case. Your response will help us in our
ongoing
effort to continually improve our customer support services. Thank you!
While every effort has been made to ensure the advice or information
provided to you by our Customer Service is correct at the time of
transmission, palmOneâ„¢ does not accept any responsibility for errors or
omissions. Any advice or information provided by palmOneâ„¢ to you via any
form of communication is only offered as assistance to you. You are
advised
to back up all data stored on your product on a regular basis and always
before changing software configuration or, when possible, before
sending the
product for repair. palmOneâ„¢ will not be held responsible for any loss,
damage, faults, loss of data or other reactions suffered as a result of
advice or information supplied. No written advice or information
sent to you
by palmOneâ„¢ may be resent, distributed or posted on any media
accessible to
the public (including, but not limited to, any Internet site or bulletin
board) without palmOne'sâ„¢ prior written consent.
--- Original Message ---
If you notice, the machine I'm installing on is Windows XP Professional.
Internet Explorer 6 is integrated with this operating system and can
not be uninstalled. I can assure you that Internet Explorer 6 is
installed and fully functional on this machine and has all updates from
Microsoft applied. The operating system also is updated with the latest
service pack and all updates.
I will not be downgrading to Windows 95a as suggested because that
operating system is *really* old and totally unsupported now. Windows
XP is listed as being supported by Palm Desktop so this should work.
Please advise.
Regards,
~Jason
--
XP so I'm posting here.
Basically, I'm getting this error when trying to install the latest Palm
Desktop. I've contacted their support and after a couple mails their
latest support contact is telling me that: "Please be informed that
this error message is something related to the Operating System of the
computer you are using. So please contact Microsoft technical support
for further clarifications on this issue." I'm very suspicious that
this statement--unfortunately for me--is not the case.
What I'm asking is if this PalmOne(tm) tech is right to refer me to MS
to get support for this issue. If he's not right, does anyone have any
tips in getting further help from PalmOne?
All prior comm's between myself and PalmOne(tm) support pasted below
sigdashes (read it and weep, they're *really* bad. My paperboy probably
knows better). Emails have been despamified.
Cheers,
~Jason
--
Dear Jason,
Thank you for writing to palmOneâ„¢ Technical support. This is Arun
and I am
responding to your recent email regarding your Palm Vx.
Jason, in light of your query my understanding is when you try to
install
the Palm Desktop software you are getting an error message which says
“'Internal Error 2738â€. Please be informed that this error message is
something related to the Operating System of the computer you are
using. So
please contact Microsoft technical support for further clarifications on
this issue.
If you have further queries regarding your hand held please write
back to
us. We will be happy to assist you.
To learn more about palmoneâ„¢ handhelds, software updates, set up
guides and
other solutions, be sure to visit the PalmOneâ„¢, Inc. support web
site at:
http://www.palmone.com/us/support/
Thank you for choosing palmOneâ„¢
Sincerely,
Arun.R
palmOneâ„¢ Technical support
Please take some time to complete the Customer Satisfaction Survey
that will
be e-mailed to you for this case. Your response will help us in our
ongoing
effort to continually improve our customer support services. Thank you!
While every effort has been made to ensure the advice or information
provided to you by our Customer Service is correct at the time of
transmission, palmOneâ„¢ does not accept any responsibility for errors or
omissions. Any advice or information provided by palmOneâ„¢ to you via any
form of communication is only offered as assistance to you. You are
advised
to back up all data stored on your product on a regular basis and always
before changing software configuration or, when possible, before
sending the
product for repair. palmOneâ„¢ will not be held responsible for any loss,
damage, faults, loss of data or other reactions suffered as a result of
advice or information supplied. No written advice or information
sent to you
by palmOneâ„¢ may be resent, distributed or posted on any media
accessible to
the public (including, but not limited to, any Internet site or bulletin
board) without palmOne'sâ„¢ prior written consent.
--- Original Message ---
If you notice, the machine I'm installing on is Windows XP Professional.
Internet Explorer 6 is integrated with this operating system and can
not be uninstalled. I can assure you that Internet Explorer 6 is
installed and fully functional on this machine and has all updates from
Microsoft applied. The operating system also is updated with the latest
service pack and all updates.
I will not be downgrading to Windows 95a as suggested because that
operating system is *really* old and totally unsupported now. Windows
XP is listed as being supported by Palm Desktop so this should work.
Please advise.
Regards,
~Jason
--