Image cannot be displayed on office 2007 but can open on office 20

[Joe]

Hi,

After upgrading to Office 2007, I discovered that some of the image file
will have problem. I will get the following message displayed with a red
cross:

"The image cannot be displayed. Your computer may not have enough memoery to
open the image, or the image may have been conrrupted. Restart your
computer,and then open the file again. If the red x still appears, you may
have to delete the image and then insert it again."

But if I opened the same document on office 2003, it is showing fine.

Please advice.

Best Regards,
Joe

 

[Lucy Thomson]

Hi Joe

See if this helps:
Red X replaces images on slides inserted into PowerPoint 2007 presentations
http://www.pptfaq.com/FAQ00931.htm

Lucy

 

[Joe]

Dear Thomson,

Thank you for your help. But when I tried to install the hotfix, I will get
an error: "The expected version of the product was not found on the system."

Best Regards,
Joe

 

[Lucy Thomson]

Hmmm. I can't find any articles that relate to that message & 2007. But you
have 2003 installed too, right? Is it up to date? And how about your OS?

Lucy

--
Lucy Thomson
PowerPoint MVP
MOS Master Instructor
www.aneasiertomorrow.com.au

 

[Joe]

I tried it with 2003 on another desktop.

My OS is Windows XP SP3. And my office 2007 is SP2.

Many Thanks =)

 

[Lucy Thomson]

Hi Joe

Hotfixes not working is moving away from my area of expertise, so I suggest
you ask on the XP Forum:
http://social.answers.microsoft.com/Forums/en-US/category/windowsxp

Be sure to post your SP level, a link to the problem hotfix and the exact
error message.

Good luck!

Lucy

--
Lucy Thomson
PowerPoint MVP
MOS Master Instructor
www.aneasiertomorrow.com.au