I can't move the cursor with my mouse, can't select text, etc.

[Guest]

When in an email window, I can type, I can select text with the keyboard, but
if I try to place my mouse somewhere to move the cursor, it doesn't register.
I will let me move the mouse from the address to: and cc: and subject: lines
to the message body pane, but once in the message body I can't select text
with the mouse or move the cusor with the mouse within the message body.

HELP!

This is driving me crazy!

 

[F. H. Muffman]

When in an email window, I can type, I can select text with the keyboard,
but
if I try to place my mouse somewhere to move the cursor, it doesn't
register.
I will let me move the mouse from the address to: and cc: and subject:
lines
to the message body pane, but once in the message body I can't select text
with the mouse or move the cusor with the mouse within the message body.

This only happens in a new message window? It doesn't happen in the general
Outlook window? What if you exit Outlook and go to Start - Run and run
'outlook /safe' and try to reproduce the problem?

 

[Guest]

Thanks for responding. I did not know about safe mode, that is nice to know
about.


The problem does not occur in safe mode, do you know what this means?

 

[Guest]

Okay, after switching to safe mode it now works fine back in normal mode.
While I am very happy I would love to understand why!!! =)

 

[F. H. Muffman]

Okay, after switching to safe mode it now works fine back in normal mode.
While I am very happy I would love to understand why!!! =)

So would I =)

Not that I think I'd be able to read the source code if it was available to
me, but, y'know. =)

Generally, when it works in safe mode, you're looking at a plug-in causing
the problems. Without knowing the version of outlook, it would vary on how
to get to the list of plug-ins to start disabling them until you find the
one causing problems.