"HP Universal Printing" driver crashes explorer

[Ron Lowe]

Hi, all.

I'm trying to install the recently-released HP Universal Print driver for
some Laserjet 4050n network printers, on Vista Ultimate ( 32 bit ).

I'm currently using the in-box drivers that shipped with Vista succesfully,
printing via a "Standard TCP/IP port". I was waiting for a more
full-featured driver from HP, and it seems to be released, but I can't make
it work.

The downloaded file unzips OK, and I can run the 'Install.exe' file.
This starts up the installer.
The installer then fires up Window's native "Install Printer" wizard.
This opens over the top of the HP installer, obscuring it from view ( unless
you move it.. )
I choose:
Add Local Printer | Existing Port | Choose the existing "Standard TCP/IP
port".
We get to the point where we choose the driver, and it presents us with "HP
Universal Printing PCL5" ( Signed ), and I accept this driver.
Off it goes, installing the driver.
I choose not to share, and choose not to print a test page, and Finish the
"Install Printer" wizard, which seemed to go well.

However:

The Windows "Install Printer" wizard window then closes, leaving the HP
installer, which is showing:
Status: Install Procedure for printer "HP Universal Printing PCL5" failed or
was cancelled.
No mention of what the failure was.

The 'HP Universal Printer" is now present in the printers folder, however
r-click | Properties causes a pause, followed by "Windows Explorer has
stopped working"... The "details" gives this:

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: colorui.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4549bd05
Exception Code: c0000005
Exception Offset: 6c5a644f
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311


Any ideas what is causing this?

"colorui.dll_unloaded" seems to be a clue, but what to?
I get the same for the PCL6 driver too.
I've tried installing with UAC on and off ( I'm logged in with a Domain
Admin account ).
Office 2007 is installed, as is Acrobat 8, if it's relevant.

 

[Guest]

Hi

:

The 'HP Universal Printer" is now present in the printers folder, however
r-click | Properties causes a pause, followed by "Windows Explorer has
stopped working"...

Welcome to the club... *sigh*

Bye

Marc

 

[jimrx4]

I've got a LaserJet 2100xi. Ditto on crashing. Anyone have an answer to
this? HP message groups give no hints.

 

[Alan Morris [MSFT]]

If the driver you use is the Universal driver, this is a known issue in
colorui.dll

Keep sending in the werdumps if you are on the internet. The more crash
information we get, the better ammo to make the changes.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ron Lowe]

If the driver you use is the Universal driver, this is a known issue in
colorui.dll

Yes, it is the universal driver.
The one HP recently posted as suitable for vista.
And yes, the fauting module is indeed colorui.dll.
Have HP *really* released a driver that just plain crashes with 100%
repeatability?

Keep sending in the werdumps if you are on the internet. The more crash
information we get, the better ammo to make the changes.

Will do.

 

[Alan Morris [MSFT]]

Yes

But you cannot blame HP for this failure.

I'll make sure that HP is aware of the issue.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Mike O]

Hi, all.

I'm trying to install the recently-released HP Universal Print driver for
some Laserjet 4050n network printers, on Vista Ultimate ( 32 bit ).

I'm currently using the in-box drivers that shipped with Vista
succesfully, printing via a "Standard TCP/IP port". I was waiting for a
more full-featured driver from HP, and it seems to be released, but I
can't make it work.

The downloaded file unzips OK, and I can run the 'Install.exe' file.
This starts up the installer.
The installer then fires up Window's native "Install Printer" wizard.
This opens over the top of the HP installer, obscuring it from view (
unless you move it.. )
I choose:
Add Local Printer | Existing Port | Choose the existing "Standard TCP/IP
port".
We get to the point where we choose the driver, and it presents us with
"HP Universal Printing PCL5" ( Signed ), and I accept this driver.
Off it goes, installing the driver.
I choose not to share, and choose not to print a test page, and Finish the
"Install Printer" wizard, which seemed to go well.

However:

The Windows "Install Printer" wizard window then closes, leaving the HP
installer, which is showing:
Status: Install Procedure for printer "HP Universal Printing PCL5" failed
or was cancelled.
No mention of what the failure was.

The 'HP Universal Printer" is now present in the printers folder, however
r-click | Properties causes a pause, followed by "Windows Explorer has
stopped working"... The "details" gives this:

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: colorui.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4549bd05
Exception Code: c0000005
Exception Offset: 6c5a644f
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311


Any ideas what is causing this?

"colorui.dll_unloaded" seems to be a clue, but what to?
I get the same for the PCL6 driver too.
I've tried installing with UAC on and off ( I'm logged in with a Domain
Admin account ).
Office 2007 is installed, as is Acrobat 8, if it's relevant.

I don't know if this will help you, but I had the same "Explorer has stopped
working.." error after installing the universal driver on 32 bit Vista
Business for my new HP 2605 printer. I did a re-install, system restore,
etc., but never got it to work. What finally resolved it was loading the XP
PCL driver. It seems to work file with that.

Mike O.