How to get PPPoE to setup properly in XP Pro

[Mitch]

I just upgraded 98SE to XP Pro. I have 4 computers
networked via 2 hubs that also connect to the aDSL modem
for Earthlink. I have all 4 computers talking to each
other just fine. However, I cannot setup my PPPoE
connection on the XP box for some reason. I go to the New
Connection Wizard, choose Connect to the Internet, choose
Set up my connection manually, choose Connect using a
broadband connection that requires a user name and
password, fill in ISP name with Earthlink.net, fill in
Username and Password, leave all 3 checkboxes checked,
click Finish and I get a new connection under Dial-up
named Earthlink.net with a type of Dial-up and a Status of
Unavailable - device missing.

When I talked to Earthlink about this, they were confused
that a Broadband category was not created.

Under LAN or High-Speed Internet I have my 2 connections:
Local Area Connection, which has its Automatic Private
Address and all,
1394 Connection-this is part of my SBAudigy card, but I
have it disabled at the moment as I don't use it at all.

What am I missing or what should I look for to get the
PPPoE setup going? Everything worked just fine before the
upgrade and now it is totally gone.

Thanks,
Mitch

 

[Wai-O Hui [MS]]

Mitch

Check you WAN Miniport (PPPOE) in Device Manager to verify that it is
enabled and working
My Computer --> Properties --> Hardware --> Device Manager -->
View --> Show Hidden Devices
Make sure that the PPPOE Miniport is not banged out or disabled.
If it is disabled, try and enable it and see if it works

Wai-O Hui

 

[Mitch]

Wai-O

The WAN Miniport is enabled and XP says it is working
properly. XP is using its default driver, dated July 2001.
There are 3 other WAN Miniports, IP, L2TP, and PPTP. All
are "working properly." Should I try uninstalling the
PPPoE port and letting it reinstall itself or is there a
way to get newer drivers for it without having the XP
machine online?

Mitch

 

[Wai-O Hui [MS]]

Did you get a chance to check in event viewer to see if it listed any ras
errors?
My computer --> Manage --> Event Viewer --> System

You might want to take a look at these two KB's and see it they help fix
your issue:

You Cannot Create a Network Connection After You Restore Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;329441

Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
http://support.microsoft.com/default.aspx?scid=kb;en-us;320558


If that fails, and you don't want to do an reinstall, give a call to Msft
PSS
and they have a RAS repair tool that might be able to fix your problem

Wai-O