How do I fix a Service Controler Manager File Error (Category 7000) - file not found

Discussion in 'Storage Devices' started by M. B., Feb 6, 2004.

  1. M. B.

    M. B. Guest

    I am running Windows XP Pro SP1 with the ASUS P4C800 Deluxe motherboard.
    Although I have only ONE hard drive (Maxtor 120 Gig), I am running it in
    RAID (SATA) mode via a Promise FastTrak 378 built-in controller (driver
    1.0.1.37), which is built-in to my motherboard. I've had this system now
    for 9 months without any problems.

    However, lately I have been tracking my "Management | Event Viewer | System
    Log" and it seems that when I startup the computer, I always have 2 Errors
    logged. Both of them have the following entry:
    --------------------------
    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 2/6/2004
    Time: 5:56:23 AM
    User: N/A
    Computer: VIOLIN1
    Description:
    The Promise RAID message server service failed to start due to the following
    error:
    The system cannot find the file specified.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    -----------
    When I go to the link that is given here, I get this information from
    Microsoft:
    -------------
    Details
    Product: Windows Operating System
    ID: 7000
    Source: Service Control Manager
    Version: 5.0
    Symbolic Name: EVENT_SERVICE_START_FAILED
    Message: The %1 service failed to start due to the following error:
    %2.

    Explanation
    Service Control Manager (SCM) could not start the specified service,
    probably because the service is not configured correctly.


    User Action
    Do one or all of the following:

    a.. Review the error information displayed in the message.
    b.. Verify that the service password has not expired.
    c.. Verify that the service is in the correct location.
    d.. Verify that the service is not infected with a virus.
    e.. To display the WIN32_EXIT_CODE error that SCM encountered when
    trying to start the program, at the command prompt, type
    sc query service name
    The information displayed can help you troubleshoot possible causes
    for the error.
    If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start the
    service because the error was detected first.



    Version: 5.2
    Symbolic Name: EVENT_SERVICE_START_FAILED
    Message: The %1 service failed to start due to the following error:
    %2

    Explanation
    Service Control Manager (SCM) could not start the specified service,
    probably because the service is not configured correctly.


    User Action
    Do one or all of the following:

    a.. Review the error information displayed in the message.
    b.. Verify that the service password has not expired.
    c.. Verify that the service is in the correct location.
    d.. Verify that the service is not infected with a virus.
    e.. To display the WIN32_EXIT_CODE error that SCM encountered when
    trying to start the program, at the command prompt, type
    sc query service name
    The information displayed can help you troubleshoot possible causes
    for the error.

    If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start
    the service because the error was detected first.
    ********************************************************************

    So, my questions are WHAT exactly is missing? A file? If yes, what
    is the name of it?
    Is it RAID related or is it that the RAID Controller cannot find it?

    I don't get any errors or prompts when my Windows XP boots up, but I
    guess something is missing somewhere.

    Your help/comments are appreciated.


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    the beginning of the email address.
     
    M. B., Feb 6, 2004
    #1
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