Help and support center is dead

[Johnny Lurker]

My system is running Windows xp Home Edition sp2. I cannot access Help &
Support Center link from the startup menu. Same thing for Microsoft System
information: an hourglass cursor is displayed for a couple of seconds and
that's it. I have tried a lot of solution:

http://www.kellys-korner-xp.com/top10faqs.htm
http://www.dougknox.com/xp/scripts/fixwinxphelp.vbs
I have tried to reinstall Help and support center...

nothing!

I think the problem is related to RPC. Have You a solution?

Thank You

 

[Wesley Vogel]

See if this this opens Help and Support...
Start | Run | Type: helpctr | Click OK

"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Johnny Lurker]

Il Sat, 1 Oct 2005 14:21:46 -0600, Wesley Vogel ha scritto:

See if this this opens Help and Support...[CUT]

No, your solutions don' t work. If my computer starts in safe mode Help &
Support Center and Microsoft System Information load regularly. It' s very
strange. Probably something blocks the application loading. I will have to
use msconfig and to try different selective boots in order to find trace of
the problem. The event viewer does not record anything anomalous. Anyway,
thank You very much.
If You have other ideas let me know them.
ciao

 

[Wesley Vogel]

Have you scanned with the latest updates for viruses and spyware with
whatever software you have for this?

See if this opens Help and Support...
Paste this into the Start | Run box and click OK...

%windir%\PCHealth\HelpCtr\Binaries\helpctr.exe


See if double clicking helpctr.exe opens Help and Support.

Paste this into the Start | Run box and click OK...

%windir%\PCHealth\HelpCtr\Binaries

Then double click helpctr.exe


Does this open System Information?
Paste this into the Start | Run box and click OK...

msinfo32 /categories +all -loadedmodules

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Il Sat, 1 Oct 2005 14:21:46 -0600, Wesley Vogel ha scritto:

See if this this opens Help and Support...[CUT]

No, your solutions don' t work. If my computer starts in safe mode Help &
Support Center and Microsoft System Information load regularly. It' s very
strange. Probably something blocks the application loading. I will have to
use msconfig and to try different selective boots in order to find trace
of the problem. The event viewer does not record anything anomalous.
Anyway, thank You very much.
If You have other ideas let me know them.
ciao

 

[Johnny Lurker]

Il Sat, 1 Oct 2005 17:54:26 -0600, Wesley Vogel ha scritto:

Have you scanned with the latest updates for viruses and spyware with
whatever software you have for this?

Avg free Edition is scanning my computer in this moment. Then I will launch
PestPatrol...

See if this opens Help and Support...
Paste this into the Start | Run box and click OK...

%windir%\PCHealth\HelpCtr\Binaries\helpctr.exe


See if double clicking helpctr.exe opens Help and Support.

Paste this into the Start | Run box and click OK...

%windir%\PCHealth\HelpCtr\Binaries

Then double click helpctr.exe


Does this open System Information?
Paste this into the Start | Run box and click OK...

msinfo32 /categories +all -loadedmodules

Nothing to do. Only an hourglass cursor for a couple of seconds, no message
boxes. Anyway, I have uncovered that the problem affects another software:
Softimage. Other softwares work fine, my computer is fast as usual.

 

[Wesley Vogel]

Johnny,

AVG Free Edition
Program version: 7.0.344
Virus base: 267.11.9/116
Release date: 09/30/2005 2:30:00 PM

If the problem affects other software, then virus or malware may be part of
the problem.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In