Freeze ups/Lock ups

[Tom Richards]

For 2 months I've been plagued by intermittent lockups on my xp pro machine.
There are no error messages when this occurs - the pc just freezes. I've had
the machine out for 2 weeks for repair and the tech returned it and
recommended removing my partitions (which I did) and reformatting (also
did). I've tried all software fixes as well as some hardware fixes: reseated
memory sticks, reseated video and sound cards and replaced the hard drive.
Would the next step be replacing the motherboard? Or does anyone have any
other ideas?

Gateway Performance 1500
386 MB RDRAM

 

[Ronnie Vernon MVP]

For 2 months I've been plagued by intermittent lockups on my xp pro
machine. There are no error messages when this occurs - the pc just
freezes. I've had the machine out for 2 weeks for repair and the tech
returned it and recommended removing my partitions (which I did) and
reformatting (also did). I've tried all software fixes as well as
some hardware fixes: reseated memory sticks, reseated video and sound
cards and replaced the hard drive. Would the next step be replacing
the motherboard? Or does anyone have any other ideas?

Gateway Performance 1500
386 MB RDRAM

Go to Start/Run and type eventvwr.msc and press OK. In the Event Viewer,
click on Applications in the menu and look for any X error messages that
coincide with the time the error occured. Double click the error message to
see the details. At the top/right of the details dialog box, click the small
icon that looks like 2 text pages to copy the error message and paste the
message back here in a reply to this post.

Another thing to look at is Start/Run, type: msinfo32 and press OK.
Expand the Components item and click on the
Problem Devices item. If there is an entry for a hardware device there, it
could be where the problem is coming from.

 

[Jack]

no....but your welcome.....

 

[Guest]

Well, Jack, we see you're back at your trolling and obnoxious abuse all over the Windows XP newsgroups. Time to warn you once again. Your time is about it. Patience is wearing thin

Report Jack for abuse in the newsgroups: (e-mail address removed)

----- Jack wrote: ----

no....but your welcome....

 

[Tom Richards]

Thanks Ronnie. I won't be back to my desktop until possibly Tuesday but i
will post a reply then.

 

[Tom Richards]

Ronnie,

I realized it was sort of ridiculous to post if I wasn't going to be in
front of the problem pc for 2 days so I'm going to make a special trip home
tomorrow morning, follow your instructions and post back by 9:30 am et.
Thanks for your help.

 

[Tom Richards]

Here is the error message from the Event Viewer that seems to coincide with
one of the lockups:
========================================================================

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 2/14/2004
Time: 8:17:31 AM
User: N/A
Computer: SAL
Description:
Hanging application IEXPLORE.EXE, version 6.0.2800.1106, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 38 30 30 2e .0.2800.
0028: 31 31 30 36 20 69 6e 20 1106 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
============================================================
The only Problem Device listed in System Information is a PS/2 Mouse and it
says "This device is not present, not working properly or does not have all
it's drivers installed." I use a USB mouse - MS Explorer - and it's
functioning properly according to System Information.

 

[Ronnie Vernon MVP]

Here is the error message from the Event Viewer that seems to
coincide with one of the lockups:
========================================================================

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 2/14/2004
Time: 8:17:31 AM
User: N/A
Computer: SAL
Description:
Hanging application IEXPLORE.EXE, version 6.0.2800.1106, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 38 30 30 2e .0.2800.
0028: 31 31 30 36 20 69 6e 20 1106 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
============================================================
The only Problem Device listed in System Information is a PS/2 Mouse
and it says "This device is not present, not working properly or does
not have all it's drivers installed." I use a USB mouse - MS Explorer
- and it's functioning properly according to System Information.

Tom

Check Internet Explorer for any "extras" like third party toolbars that may
have been installed. If any are present, even the Google toolbar, remove it.

Many problems with Internet Explorer are caused by spyware applications that
invade the browser. You should get the free version of AdAware and Spybot to
help remove these applications.

AdAware
http://www.lavasoftusa.com/support/download/

Spybot
http://security.kolla.de/

If the problem is still there after these procedures, go to the following
website and follow the instructions for reinstalling Internet Explorer.

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Post back with the results.

--
Ronnie Vernon
Microsoft MVP-Windows Shell/User

Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org

 

[Tom Richards]

I've used Ad Aware regularly for a year or 2. The freeze-ups have occurred
after (and during) a clean install and wiping of my main drive. The "during"
part was 2 lockups during the clean install - I had to power boot twice to
resume the installation. I have 2 hard drives installed and have even tried
disconnecting the slave and it still freezes. So I'm not sure that 3rd party
apps/spyware/Google Toolbar (which I have installed) could come into play
here - or am I wrong Ronnie? And reinstalling IE and OE is also something
that I've tried, also to no avail.

There is no pattern to the freeze-ups -- no correlation between what apps
are open and when the freezes occur. Sometimes the machine freezes during
booting. Ack....

 

[Tom Richards]

The machine just locked up, I went to Event Viewer and there was no error
message present.